At a Glance
- Tasks: Lead daily operations at the leisure centre, ensuring a safe and enjoyable environment for all visitors.
- Company: Join Maidstone Leisure Trust, a top employer focused on active, healthy lifestyles.
- Benefits: Enjoy 21 days holiday, pension scheme, training opportunities, and discounts at over 1,000 retailers.
- Other info: Dynamic role with excellent career growth and support for personal development.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 29200 - 29200 £ per year.
Location: Maidstone Leisure Centre, ME15 7RNS
Salary: £29,200 per annum plus excellent benefits
Schedule: Permanent, full-time, 40 hours - shift-based including early mornings, evenings, weekends and bank holidays
Ready to impact a better future? Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.
As a Leisure Centre Duty Manager in our leisure operations team, you'll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly. This is a hands-on leadership role where your work has purpose - ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you'll help create a positive impact on communities by maintaining a space where people can stay active, connected and healthy.
What you'll do as a Leisure Centre Duty Manager
- Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
- Act as a key holder, taking responsibility for opening and closing the facility
- Coordinate colleagues across front of house, wet side and dry side activities
- Deliver excellent customer care, handling enquiries, feedback and complaints professionally
- Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
- Respond confidently to incidents and emergencies in line with established processes
Does this sound like you?
You'll be a great fit for this role if you have:
- Experience in a leisure, fitness or customer-focused environment
- Proven ability to supervise or lead teams effectively, and lead by example
- Strong communication skills and a passion for customer service
- The ability to stay calm and make decisions under pressure
- A flexible and reliable approach to working shifts
- An NPLQ qualification is desirable but not essential; however, candidates must be able to meet the requirements to achieve the qualification.
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays: 21 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Let's impact a better future, together. Apply today.
Duty Manager - The Maidstone Leisure Trust, Maidstone employer: Serco Leisure
Leisure Solutions Community Trust is an exceptional employer dedicated to fostering a vibrant and active community. With a strong emphasis on employee development, we offer extensive training opportunities, a supportive work culture, and a range of benefits including generous holiday allowances and health initiatives. Join us at Stoke Mandeville Stadium, where your leadership as a Duty Manager will not only enhance the customer experience but also contribute to a healthier future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - The Maidstone Leisure Trust, Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Leisure
Don't be shy about reaching out to Serco Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - The Maidstone Leisure Trust, Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
