At a Glance
- Tasks: Lead daily operations at the leisure centre, ensuring a safe and enjoyable environment for all visitors.
- Company: Join Maidstone Leisure Trust, a top employer focused on active, healthy lifestyles.
- Benefits: Enjoy 21 days holiday, pension scheme, training opportunities, and discounts at over 1,000 retailers.
- Other info: Dynamic role with excellent career growth and support for personal development.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 29200 - 29200 £ per year.
Location: Maidstone Leisure Centre, ME15 7RN
Salary: 29,200 per annum plus excellent benefits
Schedule: Permanent, full-time, 40 hours - shift-based including early mornings, evenings, weekends and bank holidays
Ready to impact a better future? Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.
As a Leisure Centre Duty Manager in our leisure operations team, you'll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly. This is a hands-on leadership role where your work has purpose - ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you'll help create a positive impact on communities by maintaining a space where people can stay active, connected and healthy.
What you'll do as a Leisure Centre Duty Manager
- Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
- Act as a key holder, taking responsibility for opening and closing the facility
- Coordinate colleagues across front of house, wet side and dry side activities
- Deliver excellent customer care, handling enquiries, feedback and complaints professionally
- Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
- Respond confidently to incidents and emergencies in line with established processes
Does this sound like you? You'll be a great fit for this role if you have:
- Experience in a leisure, fitness or customer-focused environment
- Proven ability to supervise or lead teams effectively, and lead by example
- Strong communication skills and a passion for customer service
- The ability to stay calm and make decisions under pressure
- A flexible and reliable approach to working shifts
- An NPLQ qualification is desirable but not essential; however, candidates must be able to meet the requirements to achieve the qualification.
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays: 21 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Let's impact a better future, together. Apply today.
Duty Manager - The Maidstone Leisure Trust, Maidstone in Kent employer: Serco Leisure
Leisure Solutions Community Trust is an exceptional employer dedicated to fostering a vibrant and active community. With a strong emphasis on employee development, we offer extensive training opportunities, a supportive work culture, and a range of benefits including generous holiday allowances and health initiatives. Join us at Stoke Mandeville Stadium, where your leadership as a Duty Manager will not only enhance the customer experience but also contribute to a healthier future for all.
