At a Glance
- Tasks: Supervise leisure centre activities, ensuring safety and excellent customer service.
- Company: Join The Maidstone Leisure Trust, promoting healthy lifestyles in the community.
- Benefits: Free gym membership, training opportunities, 21 days holiday, and discounts at over 1,000 retailers.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a positive impact on your community while enjoying a fun and dynamic work environment.
- Qualifications: Customer service experience and strong communication skills; lifeguard qualification preferred.
The predicted salary is between 40582 - 49600 £ per year.
Location: Maidstone Leisure Centre, ME15 7RN
Salary: 27,774.28 plus excellent benefits
Schedule: 40 hours per week, flexible to work earlies, lates and weekends, between the hours 6am -10.30pm.
Make a positive difference every day at Serco, we're pleased to be recruiting on behalf of The Maidstone Leisure Trust. The Maidstone Leisure Trust encourages active, healthy lifestyles across the local community, providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space. Their goal is to support healthier and happier lives for everyone.
As a Leisure Supervisor, you'll play a vital role in creating a safe, welcoming and enjoyable environment for everyone who visits the centre. Supporting day-to-day operations and stepping in for the Duty Manager when required, you'll help deliver excellent customer experiences while maintaining high standards of safety, cleanliness and service.
Your work has purpose, helping to create a positive impact on communities by encouraging healthier lifestyles and ensuring leisure facilities remain accessible and enjoyable for all.
What you'll do as a Leisure Supervisor:
- Supervise daily activities within the leisure centre, ensuring customer safety and excellent service standards at all times.
- Support the Duty Manager and provide operational cover during periods of absence.
- Maintain high standards of cleanliness, presentation and equipment setup across the facility.
- Promote and follow all health and safety procedures, policies and relevant legislation.
- Build positive relationships with customers and local authority partners, helping to deliver a welcoming environment.
- Support the achievement of operational and performance targets while identifying opportunities for improvement.
Does this sound like you?
- Experience working in a customer-facing environment with a strong commitment to customer care.
- Ability to remain calm, responsive and vigilant in busy or challenging situations.
- Strong communication skills and confidence engaging with people of all ages and abilities.
- A positive, team-focused approach with a willingness to learn and develop.
- National Pool Lifeguard Qualification (or equivalent) and experience in a supervisory role are desirable.
What we offer:
- Free gym membership for you and your immediate family.
- Free safeguarding training and DBS checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days' holiday plus bank holidays.
- 6% employer matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Ready to make a difference? Apply today.
Locations
Leisure Supervisor-Mid Kent Leisure Contracts - The Maidstone Leisure Trust, Maidstone employer: Serco Leisure
Birmingham Community Leisure Trust is an exceptional employer dedicated to promoting active and healthy lifestyles within the Birmingham community. With a strong focus on employee development, a supportive work culture, and a range of benefits including free gym membership and training opportunities, this role as Leisure Operations Manager offers a chance to make a meaningful impact while enjoying a fulfilling career in a vibrant environment. Join a team that values your contributions and fosters a sense of community engagement and wellbeing.
