At a Glance
- Tasks: Lead daily operations at the leisure centre, ensuring a safe and enjoyable environment for all visitors.
- Company: Join Maidstone Leisure Trust, a top employer focused on active, healthy lifestyles.
- Benefits: Enjoy 21 days holiday, pension scheme, training opportunities, and discounts at over 1,000 retailers.
- Other info: Dynamic role with excellent career growth and support for personal development.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 29200 - 29200 £ per year.
Location: Maidstone Leisure Centre, ME15 7RN
Salary: 29,200 per annum plus excellent benefits
Schedule: Permanent, full-time, 40 hours - shift-based including early mornings, evenings, weekends and bank holidays
Ready to impact a better future? Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.
As a Leisure Centre Duty Manager in our leisure operations team, you'll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly. This is a hands-on leadership role where your work has purpose - ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you'll help create a positive impact on communities by maintaining a space where people can stay active, connected and healthy.
What you'll do as a Leisure Centre Duty Manager
- Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment
- Act as a key holder, taking responsibility for opening and closing the facility
- Coordinate colleagues across front of house, wet side and dry side activities
- Deliver excellent customer care, handling enquiries, feedback and complaints professionally
- Monitor health and safety standards, carrying out checks and ensuring compliance with procedures
- Respond confidently to incidents and emergencies in line with established processes
Does this sound like you? You'll be a great fit for this role if you have:
- Experience in a leisure, fitness or customer-focused environment
- Proven ability to supervise or lead teams effectively, and lead by example
- Strong communication skills and a passion for customer service
- The ability to stay calm and make decisions under pressure
- A flexible and reliable approach to working shifts
- An NPLQ qualification is desirable but not essential; however, candidates must be able to meet the requirements to achieve the qualification.
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
- Holidays: 21 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Trust and Serco Leisure Employee Benefits
Let's impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Locations
Duty Manager - The Maidstone Leisure Trust, Maidstone employer: Serco Leisure
At Maidstone Leisure Trust, we pride ourselves on being an exceptional employer dedicated to fostering a vibrant and supportive work culture. As a Duty Manager, you'll not only lead a passionate team in promoting active lifestyles but also benefit from extensive training opportunities, a generous pension scheme, and a commitment to employee wellbeing. Join us in making a positive impact on the community while enjoying a fulfilling career in a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - The Maidstone Leisure Trust, Maidstone
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Serco Leisure. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Serco Leisure. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager - The Maidstone Leisure Trust, Maidstone
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Serco Leisure aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Serco Leisure
✨Highlight Your Passion for Sports
When chatting with Serco Leisure, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
