Front Of House Coordinator-Shropshire

Location: Whitchurch Swimming and Fitness Centre (SY13 1BA) and Market Drayton Swimming and Fitness Centre, Shropshire (TF9 1JT)

Salary: £27,839.67 per hour, plus excellent benefits

Schedule: 37 hours per week working across both sites - You’ll work 37 hours per week, at two locations, with pre-scheduled shifts between Monday & Sunday, and you’ll need to be flexible to cover shifts when required.

Ready to impact a better future? Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Front of House Co‑ordinator to join our team.

As a Front of House Co‑ordinator in our Leisure team, you’ll take the lead on commercial activity, customer experience and engagement across two busy community facilities. You’ll help shape how people experience our centres — from bookable activities and events to health, fitness and swimming programmes. This is a brand‑new, exciting role where your work will help create impactful solutions for the local community. You’ll play a central part in building a welcoming environment, growing participation, strengthening relationships and ensuring every customer interaction reflects care, trust and pride in what we deliver.

What you’ll do as a Front of House Co‑ordinator:

• Lead and promote all commercial and bookable activities across both centres, including holiday clubs, parties and events.
• Market activities internally and externally, ensuring enquiries and leads are followed up and converted.
• Manage administration and invoicing linked to activities and events, keeping records accurate and up to date.
• Deliver agreed event volumes and commercial targets in line with contract budgets.
• Drive health and fitness sales while supporting retention of the existing membership base.
• Oversee and enhance children’s activities and learn‑to‑swim programmes, reviewing feedback and implementing improvements.
• Deliver activity numbers for swimming lessons, parties and holiday clubs in line with agreed targets.
• Support recruitment, induction and training of playscheme leaders, party hosts and reception colleagues.
• Organise and deliver training sessions throughout the year to build capability and confidence across the team.
• Manage the reception team day to day, providing guidance, coaching and hands‑on support while reporting directly to the Facility Manager.

Does this sound like you?

• Strong knowledge of children’s activities and customer‑facing leisure services.
• Experience leading by example and supporting colleagues through coaching and training.
• Confidence managing sales activity across multiple sites.
• Excellent leadership skills, with a calm, organised and people‑focused approach.
• Strong personal motivation, integrity and a flexible mindset.
• The ability to remain composed under pressure and adapt to a varied working pattern, including evenings, weekends and bank holidays.
• Willingness to work across multiple sites to support service delivery and community engagement.

Vetting: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

What we offer:

• Holidays: 21 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.