At a Glance
- Tasks: Manage daily operations, ensuring safety and excellent customer service at the leisure centre.
- Company: Join Shropshire Community Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Free gym membership, holiday clubs, 25 days' holiday, and discounts across 1,000 retailers.
- Other info: Flexible working options and commitment to equal opportunities for all applicants.
- Why this job: Make a positive impact on your community while developing leadership skills.
- Qualifications: Experience in leisure or customer service, strong communication, and leadership abilities.
The predicted salary is between 45091 - 45091 £ per year.
Location: Quarry Swimming and Fitness Centre, SY1 1RU
Salary: £27,839.67, plus excellent benefits
Schedule: Full time, 37 hours per week on a 3-week rota, mixture of early 0530-1400, lates 1330-2130 and one in three weekends.
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust. Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone.
Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Officer to join their team and help make a positive difference every day. As a Duty Officer, you'll play a key role in ensuring the safe, efficient and welcoming operation of the facility. From supporting colleagues and engaging with customers to maintaining high standards of health and safety, your work will have a positive impact on communities every day. This is an opportunity to take pride in creating great experiences, helping people stay active, and supporting a healthier future for everyone who visits the centre.
What you'll do as a Duty Officer:
- Manage the day-to-day operation of the facility, ensuring activities are delivered to a high standard with safety as the first priority
- Lead, support and supervise colleagues on shift, ensuring duties are clearly allocated and completed effectively
- Deliver excellent customer service, creating a welcoming environment for all visitors
- Monitor and maintain compliance with health and safety procedures, company policies and relevant legislation
- Respond confidently to emergency situations, taking control and ensuring appropriate action is taken
- Support operational performance by following agreed processes, monitoring key performance indicators and identifying opportunities for improvement
Does this sound like you?
- Experience in a leisure, hospitality, customer service or operational supervisory environment
- A strong commitment to safety, customer care and service excellence
- Confident communication and leadership skills, with the ability to motivate and influence others
- Able to make decisions, solve problems and adapt effectively in a fast-paced environment
- Passionate about creating a positive impact on communities and supporting colleagues to succeed
What we offer:
- Free gym membership for you and your immediate family
- Free safeguarding training and Disclosure and Barring Service (DBS) checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 25 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required. For support with your application, please contact recruitmentuk@serco.com.
Duty Manager - Shropshire Community Leisure Trust, Shrewsbury employer: Serco Leisure
Leisure Solutions Community Trust is an exceptional employer dedicated to fostering a vibrant and active community. With a strong emphasis on employee development, we offer extensive training opportunities, a supportive work culture, and a range of benefits including generous holiday allowances and health initiatives. Join us at Stoke Mandeville Stadium, where your leadership as a Duty Manager will not only enhance the customer experience but also contribute to a healthier future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Shropshire Community Leisure Trust, Shrewsbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Leisure
Don't be shy about reaching out to Serco Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Shropshire Community Leisure Trust, Shrewsbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
