At a Glance
- Tasks: Engage with customers, promote memberships, and support a healthier community.
- Company: Join Serco Plc, a top employer dedicated to community wellness.
- Benefits: Enjoy competitive pay, training, discounts, and a supportive work environment.
- Other info: Flexible hours, opportunities for growth, and a vibrant team culture.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Sales or customer service experience, strong communication skills, and a positive attitude.
The predicted salary is between 10603 - 13500 £ per year.
Location: Swan Pool and Leisure Centre MK18 1AE
Salary: 10,603- 13,500 per annum plus commission
Schedule: 16 hours per week working Wednesdays and Saturdays
Ready to impact a better future? Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community.
To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Membership Advisor to join our team. As a Membership Advisor, you'll be at the heart of our sales and customer experience, helping people take the first step towards a healthier, more active lifestyle. This is a varied and energetic role where your enthusiasm, people skills and results driven mindset will help grow membership, strengthen retention and build positive relationships within the local community.
What you'll do as a Membership Advisor:
- Deliver excellent customer service, ensuring all enquiries are handled correctly and promptly.
- Complete engaging tours of the facility with the aim of converting enquiries into memberships.
- Achieve monthly sales and retention targets through proactive sales activity.
- Work closely with the gym team to support annual renewals and member retention.
- Collaborate with marketing teams to support and deliver monthly campaigns.
- Generate new leads through outreach activity, events and local partnerships.
- Attend events and community activities to promote the centre and generate interest.
- Maintain accurate records and manage the membership database in line with company procedures.
- Identify local opportunities and industry trends that support income growth.
- Carry out additional duties within the centre as directed by your line manager.
Does this sound like you? You'll be a great fit for this role if you have:
- Experience or knowledge within a sales or customer focused environment.
- Excellent customer care and communication skills.
- Confidence communicating clearly and building rapport with a wide range of people.
- Good numeracy skills, with the ability to understand and work towards KPIs and sales targets.
- Strong time management and organisational skills.
- A self motivated, proactive and positive approach to work.
- Confidence managing objections and resolving conflict professionally.
- High standards of personal presentation.
- A flexible attitude and willingness to support the wider team.
Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing: We're one of the top 1% of international employers, so you can have confidence you'll be joining a supportive organisation that values honesty, integrity and a can do attitude. We'll give you the training, encouragement and opportunities you need to grow your skills, achieve your goals and build a rewarding career in leisure services.
What we offer:
- Holidays: 21 days plus bank holidays (pro rota)
- Pension: Up to 6% contributory pension scheme
- Training and development: Sales training, product knowledge and ongoing development opportunities
- Health and wellbeing: Employee Assistance Programme and wellbeing support
- Discounts: Discounts on leisure services and across a wide range of retailers
- Employee networks: Inclusive networks supporting collaboration, belonging and development
Let's impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
Membership Advisor - Serco Plc, Buckingham employer: Serco Leisure
At Serco Plc, we pride ourselves on being a top employer that fosters a supportive and inclusive work environment. As a Membership Advisor at the Swan Pool and Leisure Centre in Buckingham, you'll enjoy comprehensive training, a competitive salary with commission, and a commitment to your personal and professional growth. Join us in making a positive impact on the community while benefiting from generous holiday allowances, a contributory pension scheme, and discounts on leisure services.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Advisor - Serco Plc, Buckingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Serco Leisure and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Serco Leisure and let us see your personality shine through!
We think you need these skills to ace Membership Advisor - Serco Plc, Buckingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Serco Leisure.
Get Familiar with Our Brand:Before applying, take some time to learn about Serco Leisure and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Serco Leisure
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Serco Leisure.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Serco Leisure will surely appreciate.
