Duty Manager - Birmingham Community Leisure Trust, Birmingham

Location: Stechford Leisure Centre, Birmingham, B33 8QN

Salary: £13,937.82 per annum plus excellent benefits

Schedule: 18 hours per week, flexible to work earlies, lates and weekends, between the hours 6am - 10.30pm.

Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for a Duty Manager to join our team.

As a Leisure Centre Duty Manager in our Stechford Leisure Centre, you'll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You'll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact - helping people feel confident, supported, and inspired to improve their wellbeing.

What you'll do as a Leisure Centre Duty Manager:

• Act as a key holder, confidently opening and closing the centre
• Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
• Support and guide colleagues across reception, wet side, and dry side areas
• Allocate tasks, oversee shift operations, and make sure there's appropriate colleague cover
• Manage the daily booking diary and respond to customer needs and changes
• Deliver great customer care, handling enquiries, feedback, and complaints professionally
• Carry out and record routine health and safety checks, responding to issues promptly
• Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance

Does this sound like you? You'll be a great fit for this role if you have:

• Previous experience in a leisure, fitness, or customer-focused environment
• The ability to swim confidently and have a National Pool Lifeguard Qualification (NPLQ)
• Experience supervising or supporting colleagues in a fast-paced setting
• Strong communication skills and a calm approach under pressure
• Great organisational skills with a flexible, reliable approach to shift work

Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

What we offer:

• Holidays: 21 days + public holidays
• Free membership
• Discounted food, drink, and retail

Trust and Serco Leisure Employee Benefits. Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.