At a Glance
- Tasks: Lead daily operations at Stoke Mandeville Stadium, ensuring a safe and welcoming environment.
- Company: Join Leisure Solutions Community Trust, a top employer focused on active communities.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Inclusive culture with clear paths for career growth and support for all employees.
- Why this job: Make a real impact on community health while developing your leadership skills.
- Qualifications: Experience in management within leisure or hospitality and strong leadership abilities.
The predicted salary is between 27000 - 27000 £ per year.
Location: Stoke Mandeville Stadium, HP21 9PP
Salary: £27,000 plus excellent benefits
Schedule: Permanent, Full-time, 39 hours per week, Monday to Friday: 6am to 2.30pm or 2pm-10.30pm, Weekends: 6.30am to 7pm
Ready to impact a better future? Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day.
To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our Team. As a Duty Manager in our Leisure team, you'll lead day-to-day operations at Stoke Mandeville Stadium, ensuring a safe, welcoming environment where every visit leaves a positive impression. This is a hands-on role where your leadership helps create active, healthy communities. You'll oversee operations, support colleagues, and ensure the highest standards of safety, cleanliness, and customer experience, making a meaningful difference to everyone who walks through our doors.
What you'll do as a Duty Manager
- Lead and motivate the operational team to deliver a safe, high-quality, and memorable customer experience
- Take responsibility for the day-to-day management of the centre while on shift
- Act as the Health and Safety responsible person, ensuring full compliance with all regulations and procedures
- Manage incidents, emergencies, and follow-up investigations professionally and effectively
- Maintain high standards of cleanliness, presentation, and facility operations
- Support team development through coaching, training, and clear communication
Does this sound like you?
You'll be a great fit for this role if you have:
- Experience in a Duty Manager or supervisory role within leisure, hospitality, or a service-led environment
- Strong leadership skills with the ability to inspire and manage teams confidently
- A solid understanding of Health and Safety legislation and its practical application
- Excellent communication and customer service skills
- A proactive, organised approach with a positive, can-do attitude
Vetting and checks: This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
What we offer
- Holidays: 21 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment. Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form. Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required. For support with your application, please contact recruitmentuk@serco.com.
Duty Manager - Leisure Solutions Community Trust, Aylesbury employer: Serco Leisure
Leisure Solutions Community Trust is an exceptional employer dedicated to fostering a vibrant and active community. With a strong emphasis on employee development, we offer extensive training opportunities, a supportive work culture, and a range of benefits including generous holiday allowances and health initiatives. Join us at Stoke Mandeville Stadium, where your leadership as a Duty Manager will not only enhance the customer experience but also contribute to a healthier future for all.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Leisure Solutions Community Trust, Aylesbury
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Serco Leisure. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Serco Leisure. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager - Leisure Solutions Community Trust, Aylesbury
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Serco Leisure aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Serco Leisure
✨Highlight Your Passion for Sports
When chatting with Serco Leisure, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
