b Overview /b p In this role you join the Ward Patient Catering team at University Hospital Southampton, delivering meals and drinks to patients while providing high-quality hospitality. You take orders via an electronic system, coordinate with hospital kitchens, and interact with patients to ensure a positive, patient-focused service. The position is physical, involving standing for long periods and some manual handling, and offers opportunities to contribute to a caring hospital environment. /p b Pay / Benefits /b ul li Up to 6% contributory pension scheme /li li 25 days annual leave plus bank holidays /li li Employee Assistance Programme /li li Thrive App /li li Simply Health plans /li li Annual Leave Purchase Scheme /li /ul b Responsibilities /b ul li Take orders and deliver meals and drinks to patients /li li Provide excellent customer service and patient care /li li Operate the electronic ordering system to relay orders to kitchen staff /li li Collaborate with hospital kitchens and ward teams to ensure timely delivery /li li Adhere to hygiene, safety, and special diet requirements /li li Interact with patients daily to support their comfort and wellbeing /li li Manage physical demands of the role, including long standing and manual handling /li /ul b Key requirements /b ul li Numeracy and literacy skills (reading and writing) /li li Experience in food service or catering environment (preferred) /li li Understanding of hygiene, safety, and special diet awareness /li li Strong customer service and interpersonal skills /li li Positive, enthusiastic communication with patients /li li Able to stand for extended periods and perform manual handling /li /ul ul li Strong customer service orientation /li li Positive communication /li li Enthusiasm and empathy /li li Teamwork and collaboration /li li Adaptability /li li Electronic ordering system usage /li /ul
Ward Host employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
