Location: Hybrid with travel to Hook/London or Solihull
Permanent - Full Time
Are you an organised and detail-oriented programme professional with experience supporting complex transitions, mobilisations or transformation programmes? Do you enjoy bringing structure to ambiguity, coordinating multiple stakeholders and ensuring programmes remain on track?
We're looking for a Transition Analyst to join our Transition Management team, supporting the successful mobilisation, transition, transformation and exit of major contracts across Serco's UK & Europe business.
Working alongside experienced Transition Directors and Principal Transition Leads, you'll play a key role throughout both the sales and delivery lifecycle. You'll help develop transition plans, manage programme controls, track risks and dependencies, support governance activities and provide valuable insight that enables confident decision-making.
This is an excellent opportunity for someone with programme, PMO or transition experience who wants to develop their career within a high-performing team delivering complex, business-critical programmes.
What you'll be doing
You'll support the planning, governance and assurance of mobilisation, transition and transformation programmes, ensuring robust controls are in place and key milestones are delivered successfully.
- Supporting the development of transition plans, programme schedules and mobilisation artefacts during the bid and sales lifecycle.
- Maintaining programme controls including risks, issues, assumptions and dependencies (RAID).
- Monitoring programme performance and providing accurate reporting and management information for governance forums.
- Working closely with Transition Leads, project teams, suppliers and partners to ensure delivery remains on track.
- Supporting programme assurance reviews and helping implement recommendations that improve delivery confidence.
- Contributing to cutover planning and operational readiness activities.
- Producing high-quality reports, presentations and programme documentation.
- Driving continuous improvement of transition methodologies, standards, tools and knowledge assets.
- Supporting quality assurance processes to ensure programme deliverables meet required standards.
What you'll bring
We're looking for someone who combines strong programme coordination skills with excellent stakeholder management and a proactive approach to problem solving.
You’ll ideally have:
- Experience working within a programme, transition, mobilisation or PMO environment.
- Experience supporting projects or workstreams as part of a larger programme.
- Knowledge of programme governance, assurance and control processes.
- Experience managing RAID logs and programme reporting.
- Strong planning and scheduling experience using tools such as Microsoft Project and/or Smartsheet.
- Advanced Microsoft Office skills, particularly Excel, PowerPoint, Word and Project.
- Experience engaging and influencing a broad range of stakeholders, including senior leaders.
- Strong analytical skills with the ability to turn complex information into clear insights.
- Experience working in fast-paced environments with multiple priorities and changing requirements.
- The ability to bring structure, clarity and control to complex programmes.
- Mobilisation, transition, transformation or outsourcing environments.
- Programme assurance, quality management or continuous improvement activities.
- Knowledge management and process improvement experience.
- Experience using Power BI, SharePoint and Smartsheet.
What you'll need
- Foundation-level qualification in APMP, PRINCE2, MSP or equivalent programme/project management methodology.
- A willingness to travel as required to support programme delivery activities.
Why Serco?
At Serco, you'll have the opportunity to work on some of the UK's most complex and meaningful service transitions, helping deliver critical services that make a difference to communities every day.
You’ll join a collaborative and supportive team where you'll be encouraged to develop your skills, broaden your experience and play a key role in delivering successful outcomes for our customers and stakeholders.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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Transition Analyst employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
