Head of Employee Relations Hybrid – Solihull, B91 3QJFull Time, Permanent Band 2 / 70,000-85,000 (dependent on experience) Here at Serco, we're looking for an exceptional Head of Employee Relations to lead and evolve our Employee Relations function. This is a pivotal management role, combining strategic influence, operational excellence and transformation. Joining us at a time of significant change, you'll lead Serco's response to major employment law reform while helping to shape the future of Employee Relations through technology, innovation and service transformation. Working closely with senior business leaders, People teams, Legal and external partners, you'll drive continuous improvement, build future capability and ensure the function evolves to meet the changing needs of the business. We're looking for a credible and resilient leader with deep ER expertise, strong judgement, exceptional stakeholder management skills and a proven ability to lead teams through change in large, complex and fast-paced environments. Shape and deliver the longer-term ER strategy, service model and transformation roadmap. Lead, engage and develop a large ER team, building the capability and skills required for the future. Ensure the consistent delivery of high-quality, legally compliant ER services against agreed service levels, performance measures and budgets. Provide strategic oversight of complex, sensitive and high-risk employee relations matters. Lead Serco's approach to industrial relations, putting strategy into practice through effective trade union relationships, recognition and consultation arrangements, dispute prevention and management of significant risks. Maintain oversight of employment tribunal activity and advocacy, working with internal teams and external legal counsel where appropriate ensuring early risk assessment, sound litigation decisions and learning that improves the ER serviceUse case data, trends and lessons learned to identify risks, improve policy and strengthen manager capability. Monitor emerging employment legislation and external developments, ensuring policies, training and operational guidance remain current. Significant senior-level Employee Relations experience gained within a large, complex and fast-paced organisation. Proven experience of leading and developing sizeable ER teams, with a strong focus on performance, capability and engagement. Experience of leading complex change or transformation, ideally involving new technology, case management platforms or service redesign. Strong knowledge of complex ER case management, including restructures, redundancies, disciplinary and grievance matters. As Head of Employee Relations, your work will help protect the organisation, strengthen the employee experience and shape how ER services are delivered across Serco. You'll have the opportunity to lead high-profile legislative and technology change while influencing the future direction of a critical business function. This is an opportunity to work with experienced colleagues, lead meaningful transformation and make a visible impact across a large and diverse workforce. Company car / cash alternativePrivate healthcare10% on target bonus schemeFlexible working consideredPension – 6%Chance to contribute to innovation in the public servicesA company passionate about diversity and inclusionSerco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Our inclusive recruitment commitment: As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment. Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. For support with your application, please contact recruitmentuk@serco.
Human Resources (HR) Manager - Hybrid Working in Solihull employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
