At a Glance
- Tasks: Lead global finance transformation and optimise end-to-end O2C processes across regions.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, performance bonus, company car, private medical cover, and pension.
- Other info: Collaborative culture with opportunities for innovation and continuous improvement.
- Why this job: Shape the future of finance operations in a transformative global environment.
- Qualifications: Strong finance leadership experience with process governance expertise.
Salary: Circa 100,000 PA + Bonus + Company car or car allowance + PMI x2 and 10% contributory pension
Location: Hybrid – 3 days a week in Hook
Lead Global Finance Transformation at Scale. We're looking for an experienced and strategic O2C Global Process Owner (GPO) to join our Global Financial Services (GFS) leadership team and drive the future of Finance process excellence across Serco's international operations. Reporting to the Head of Finance Process and Systems, this is a high-profile global leadership role responsible for the design, governance, optimisation, and performance of an end-to-end O2C process across all regions.
About the Role: As the Global Process Owner, you'll define and execute the O2C Global Process Strategy, ensuring alignment with Serco's Finance transformation roadmap, control framework, and global operating model. Working closely with Group Finance, regional Finance leaders, DDaT, Systems teams, and BPO partners, you'll ensure Finance processes are efficient, scalable, compliant, and digitally enabled. You'll lead a global network of Process Leads and SMEs, influencing stakeholders across multiple regions to embed best practice, improve governance, and drive continuous improvement initiatives. This role combines strategic leadership, governance oversight, systems alignment, and transformation delivery within a complex multinational environment.
Key Responsibilities:
- Define and lead the global strategy for end-to-end O2C processes, ensuring alignment with transformation objectives and control frameworks.
- Own global process governance, controls, SOPs, policy standards, and audit readiness across all regions.
- Monitor process performance, KPIs, and control effectiveness, driving improvements, standardisation, and operational excellence.
- Lead global process optimisation and transformation initiatives, including automation, workflow, analytics, and digital enablement.
- Oversee process-related system enhancements and reporting developments, ensuring alignment between Finance processes, controls, and technology.
- Partner with Group Finance, regional Finance teams, DDaT, Systems teams, and BPO providers to ensure consistent execution and governance.
- Act as the senior governance point for process-related risks, controls, compliance, and remediation activities.
- Influence and engage senior stakeholders across Finance, Technology, and Operations to support process transformation and strategic priorities.
- Lead, coach, and develop a global community of process professionals, promoting collaboration, capability development, and continuous improvement.
What We're Looking For:
We're looking for a strong Finance leader with deep process governance and transformation expertise within complex multinational or shared services environments. You'll ideally bring:
- ACA, ACCA, CIMA, or equivalent qualification.
- Significant experience in senior Finance, process governance, or transformation leadership roles.
- Deep understanding of end-to-end Finance process design, governance, and optimisation within Shared Services or GFS models.
- Strong knowledge of controls, compliance, audit frameworks, and risk management.
- Experience leading large-scale process improvement and transformation initiatives.
- Strong understanding of ERP systems, automation tools, reporting solutions, and digital Finance technologies.
- Excellent stakeholder management and influencing skills across senior Finance, Technology, and Operational leadership teams.
- Proven leadership experience managing global teams, process communities, or cross-functional networks.
Desirable Experience:
- Lean, Six Sigma, or continuous improvement methodologies.
- SAP S/4HANA or similar ERP transformation programmes.
- Experience managing third-party BPO delivery models.
What we offer:
- A strong base salary.
- Performance-related bonus.
- Company car or car allowance.
- Private medical cover.
- Pension.
Why Join Us?
This is a unique opportunity to shape the future of Finance operations within a global organisation undergoing significant transformation. You'll have the opportunity to influence strategic direction, improve global governance and operational performance, and help deliver a scalable, digitally enabled Finance function fit for the future. Joining a collaborative and forward-thinking leadership team, you'll play a key role in driving innovation, continuous improvement, and operational excellence across Serco's global Finance landscape.
About Serco:
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT).
Order to Cash Global Process Owner employer: Serco Group
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and professional development. As an Able Seafarer (Crane Operations Lead), you will benefit from competitive salaries, a generous pension scheme, and access to over 1,100 internal courses for continuous learning and career progression. Our commitment to inclusivity and employee wellbeing, alongside unique opportunities to make a meaningful impact in public services, makes Serco a rewarding place to build your maritime career.
StudySmarter Expert Advice🤫
We think this is how you could land Order to Cash Global Process Owner
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Serco Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Order to Cash Global Process Owner
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Serco Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Serco Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Serco Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Serco Group.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Serco Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Serco Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
