At a Glance
- Tasks: Support daily operations and ensure a safe, clean environment at a busy sports facility.
- Company: Join Sport England, promoting active lifestyles in a friendly community space.
- Benefits: Enjoy free gym membership, training, swimming lessons, and 21 days of holiday.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a positive impact on your community while gaining valuable experience.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 30150 - 36850 £ per year.
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: 26,557.55 per annum plus excellent benefits
Schedule: Full-time, 39 hours per week, Wednesday to Saturday 08:30 to 17:00, Sunday 08:30 to 16:00
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Sport England. Sport England encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone.
As an Operations Support Officer, you'll play an important role in keeping a busy sports and conferencing facility running safely, smoothly and efficiently. Your work has purpose, helping colleagues, visitors and community groups enjoy high-quality facilities while supporting a positive impact on communities.
In this varied role, you'll support daily operations, compliance activities, events and site presentation. By helping create a safe, welcoming and well-maintained environment, you'll contribute to healthier lifestyles and help impact a better future for everyone who uses the facility.
What you’ll do as an Operations Support Officer:
- Support the day-to-day operation of the facility, ensuring a safe, clean and well-maintained environment
- Open and close buildings, monitor site security and respond to incidents or emergencies when required
- Carry out compliance checks and support health and safety standards in line with policies and procedures
- Assist with event and activity set-ups, including preparing spaces and moving equipment as needed
- Transport colleagues and carry out off-site duties using company vehicles
- Support Duty Managers and provide operational cover when required, including weekends and nights
Does this sound like you?
- Experience in a supervisory or operational role within leisure, hospitality or a similar environment
- A good understanding of health and safety requirements and their practical application
- Strong communication and customer service skills, with the ability to build trust with a wide range of people
- The ability to remain calm under pressure and respond effectively in emergency situations
- A full, clean UK driving licence and confidence driving company vehicles
What we offer:
- Free gym membership for you and your immediate family
- Free safeguarding training and Disclosure and Barring Service (DBS) checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days’ holiday plus
Operations Support employer: Serco Group
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and professional development. As an Able Seafarer (Crane Operations Lead), you will benefit from competitive salaries, a generous pension scheme, and access to over 1,100 internal courses for continuous learning and career progression. Our commitment to inclusivity and employee wellbeing, alongside unique opportunities to make a meaningful impact in public services, makes Serco a rewarding place to build your maritime career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco Group
Don't be shy about reaching out to Serco Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Support
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
