Overview
In this role you support the smooth operation of a busy leisure and conferencing facility, helping to maintain a safe, clean, and well‑presented environment. You work with the Leisure team to backfill duties, assist events, and ensure high-quality customer experiences for staff, visitors and the community. You will contribute to safety, compliance and daily operations, while supporting Duty Managers and covering shifts as needed. This is a hands‑on, community‑facing role with tangible impact on wellbeing and enjoyment.
Pay / Benefits
- Free Gym membership
- Holidays: 20 days plus 21 after 1 year + bank holidays
- Staff meal
- Physio discounts
- Serco discounts (cinema, Merlin Entertainment, online shopping, mobile plans, leisure centre memberships)
- Interesting, varied work
Responsibilities
- Support day-to-day running of the facility, ensuring a safe, clean environment
- Open/close buildings, monitor site security, respond to incidents or emergencies
- Carry out compliance checks and support health and safety standards
- Assist with event and activity setups, including moving equipment and preparing spaces
- Transport colleagues and undertake offsite duties using company vehicles
- Support Duty Managers and cover shifts, including weekends and nights
Key requirements
- Experience in a supervisory or operational role within a leisure, hospitality or similar environment
- A good understanding of health and safety legislation and its practical application
- Strong communication and customer care skills, with confidence working with a wide range of people
- Ability to stay calm under pressure and respond effectively in emergency situations
- A full, clean UK driving licence and confidence driving company vehicles
- Strong communication
- Customer care
- Calm under pressure
- Reliability
- Health and safety knowledge and its practical application
- Driving license and vehicle operation
Operations Support in Newport employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
