Specialist Vetting & Onboarding CoordinatorLocation: Kirkby, LiverpoolWork Pattern: Hybrid – (2 days in the office, 3 days from home after initial onsite training period where office attendance will be more frequent)Salary: 27,500 - 28,000 We're looking for a Specialist Vetting & Onboarding Coordinator to support the Team Manager in leading a busy and high-performing team.
This is an excellent opportunity for someone with strong screening and vetting expertise who enjoys coaching colleagues, leading process improvements, and ensuring outstanding service delivery. About the RoleAs a Specialist Vetting & Onboarding Coordinator, you'll play a vital role in coordinating team resources, supporting operational delivery, and maintaining high standards across all screening and vetting activities.
Acting as a subject matter expert, you will provide training, guidance, and technical support to team members while helping drive continuous improvement and change initiatives. What You'll Be DoingCoordinate team workload, resources, rotas, and workflow queues to ensure service delivery targets are met. Support with processing team administrative tasks, such as Right to Work Checks, Visa Expiry, Occupational Health and Audit managementProvide coaching, training, and ongoing support to Vetting & Onboarding Administrators.
Develop and maintain process documentation, training materials, guides, templates, and team resources. Monitor quality standards and provide performance feedback to support colleague development. Handle escalated queries, investigations, and complaints, ensuring timely resolution. Support and lead change projects and continuous improvement initiatives. Undertake second-check approvals and quality assurance activities.
Assist with onboarding activity relating to TUPE transfers and acquisitions, including Right to Work and employment screening checks. Maintain expert knowledge of vetting legislation, policies, systems, and best practice. Skills & Experience Desirable knowledge of screening and vetting processes, including criminal record checks, references, BPSS, UK Security Vetting, and BS7858. Strong understanding of UK Right to Work legislation and acceptable documentation requirements.
Experience using Multiple HR and vetting systems, particularly those used with our process, such as SAP, ServiceNow, UK Security Vetting, Access Screening System, OpenText, Occupational Health systems, Spinifex, RTW App, and MyHR Online.
Excellent communication and stakeholder management skills. Proven ability to coach, train, and support colleagues to achieve high performance. Strong organisational skills with the ability to prioritise workloads and coordinate resources effectively. A proactive approach to problem-solving, continuous improvement, and change management.
Why Join Us?
This is a fantastic opportunity where you'll make a real impact on continuous improvement initiatives, service delivery, and employee experience. You'll work closely with the wider team and help shape the future of vetting and onboarding services. Ready to take the next step in your career? We'd love to hear from you.
BenefitsPension 6% employer matchedAnnual leave 25 days + bank holidaysLife assurance 2x base salary if in pension, (1x if not)Flexible working to support work-life balanceOther notable benefits: Employee Assistance Programme30% Serco Leisure Centre DiscountOption to buy additional leaveCharitable payroll givingA wide range of discountsA little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference.
As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day. Our inclusive recruitment commitment: We prioritise your skills and potential.
As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).For support with your application, please contact recruitmentuk@serco.com.
Let's impact a better future, together. Apply today.
Job SummaryJob number: 312725Date posted : 2026-10-07Profession: Corporate Operations and ICTEmployment type: Full TimeType: both
Specialist Vetting & Onboarding Co-ordinator in Liverpool employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
