Serco Group in Larbert seeks a Customer Support Manager to lead the domestic services delivery at Forth Valley Royal Hospital. You will steer day-to-day operations, manage a large team, and ensure service levels meet contract requirements.
Reporting to the General Manager – Soft FM, you will develop policies, manage a £5.5m budget, and drive continuous improvement while liaising with customers and senior stakeholders.
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Customer Support Manager | Hybrid & Growth Leader in Larbert employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
