ERP Technical Delivery AnalystHybrid - Attached to the Solihull, Hook or London office Full Time, Permanent Band 4/ 65,000 - 70,000 (dependent on experience) Job Overview: Serco is seeking an ERP Technical Delivery Analyst to act as a technical authority and assurance role across its SAP‑centred ERP landscape. it is a delivery, assurance, and risk‑management position operating within a vendor‑led support and delivery model.The role sits within the ERP Technical team and is accountable for assuring solution quality, technical stability, and delivery risk across projects and BAU, working closely with strategic partners (including Capgemini) and internal stakeholders.Technical Assurance & Delivery Oversight:Act as a technical lead and design authority representative for ERP initiatives, directing and assuring third‑party vendors rather than delivering day‑to‑day configuration.Advise ERP leadership on technical risks, dependencies, and constraints across delivery plans and live services.Project & BAU Support:Provide technical oversight for ERP projects and significant (P1/P2) BAU incidents, coordinating investigations across SAP Basis, infrastructure, integrations, and partner platforms.Operate across a heterogeneous ERP estate including SAP ECC, SRM, PI, BW on HANA, MS SQL, Azure‑hosted services, Opentext Cloud, and third‑party tools.Engage with Change Management processes within the ERP landscape, supporting environment, implementation, and release management activities.Oversee system tuning, performance monitoring, and improvement efforts.Build effective working relationships with third‑party vendors, holding them to account for quality, documentation, and delivery outcomes.Essential Experience:Significant experience (typically 7+ years) supporting and assuring complex SAP landscapes within vendor‑led or outsourced models.Strong SAP technical foundation (e.g. SAP Basis, platforms, integrations, cloud hosting) with broad functional awareness.Experience explaining technical risks and constraints to non‑technical stakeholders and senior leadership.Desirable Experience:Exposure to SAP RISE, S/4HANA, or major ERP transformation programmes.Experience with third‑party SAP‑adjacent products (e.g. SAP BASIS certification.Experience in working with non-SAP and SAP partner products to deliver integrated solutions.Experience managing offshore/outsourced system integrator relationships for both BAU and project delivery is beneficial.Experience with transformational SAP programs is advantageous.Communication Skills:Strong communication skills with the ability to engage stakeholders, explain technical risks, issues, and solutions to non-technical teams.Enjoys technical oversight, decision‑making, and risk ownershipIs comfortable directing and assuring vendor delivery rather than doing hands‑on configurationCan balance technical depth with stakeholder engagement and governance responsibilitiesThis role is not suited to candidates seeking:A predominantly hands‑on SAP Basis or development roleA pure consultancy or advisory position with limited operational accountabilityWhy Serco:Meaningful and vital work: What we offer: 25 days annual leave plus bank holidays.Annual leave purchase scheme.Up to 6% contributory pension schemeFlexible working options.Free onsite parking.Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.A company passionate about diversity and inclusion.A little bit about us:At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. For support with your application, please contact recruitmentuk@serco.
IT Support Project Technician (Permanent) employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
