At a Glance
- Tasks: Support efficient purchasing and supplier onboarding in a fast-paced environment.
- Company: Join Serco, a leader in public service with a global impact.
- Benefits: Hybrid working, 25 days annual leave, and corporate benefits.
- Other info: Dynamic role with opportunities for operational improvements and career growth.
- Why this job: Make a real difference in procurement while developing your skills.
- Qualifications: GCSE level English and experience in Procurement Ops or Customer Service.
The predicted salary is between 27000 - 29500 £ per year.
Hook (3 days/ week onsite – Tuesday to Thursday) + hybrid home working
Salary - 27,000 - 29,500 PA + Corporate Benefits
Full Time, Permanent
Serco spends over 1.6bn annually with third-party suppliers - and every transaction matters. As a Procurement Administrator, you’ll play a key role in supporting smooth, compliant and efficient purchasing across the business. You’ll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience.
If you’re detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.
What you’ll be doing:
- You’ll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
- Buying Support / Helpdesk: Act as a first-line contact for procurement queries - via phone, email and support channels. Advise on policy, preferred suppliers, buying routes and correct procurement practices. Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction. Investigate issues, resolve system/process queries and drive first-time fix where possible.
- Supplier Onboarding & Vendor Management: Support business teams through the onboarding of new suppliers. Review onboarding forms, identify risk indicators and complete due diligence checks. Issue forms based on risk profile and guide suppliers through completion. Gather procurement and business approvals before onboarding is confirmed. Manage changes to supplier master data, including fraud verification checks.
- Data Management & Continuous Improvement: Maintain high-quality procurement data, content and P2P system records. Ensure data remains aligned across platforms and meets accuracy standards. Work with AP, Procurement and tech teams to resolve data issues quickly. Identify recurring problems, process gaps or inefficiencies and recommend improvements. Support testing and rollout of new processes and system changes.
What You’ll Bring:
- Has GCSE level English or equivalent experience.
- Has worked in Procurement Ops, Finance or a high-volume Customer Service environment.
- Can follow process accurately with strong attention to detail.
- Communicates clearly and confidently with stakeholders at all levels.
- Thrives in a fast-paced environment and takes ownership of resolutions.
- Can identify operational improvements and help embed change.
Desirable: working knowledge of e-procurement or contract management systems.
Why join Serco?
At Serco, we work across some of the most complex and meaningful public service environments. You’ll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
We offer:
- Hybrid working (typically 2–3 days from home).
- 25 days annual leave plus.
Procurement Administrator in Hook employer: Serco Group
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and professional development. As an Able Seafarer (Crane Operations Lead), you will benefit from competitive salaries, a generous pension scheme, and access to over 1,100 internal courses for continuous learning and career progression. Our commitment to inclusivity and employee wellbeing, alongside unique opportunities to make a meaningful impact in public services, makes Serco a rewarding place to build your maritime career.
StudySmarter Expert Advice🤫
We think this is how you could land Procurement Administrator in Hook
✨Get Savvy with Industry Perks
Join procurement and purchasing forums or groups where pros hang out, like CIPS (Chartered Institute of Procurement & Supply). They'll share the inside scoop on job openings that might not show up on traditional job boards!
✨Show Off Your Skills
Consider creating a portfolio that outlines your achievements in procurement, like cost-saving initiatives or supplier management strategies. Having tangible evidence of your skills can really set you apart when applying to companies like Serco Group.
✨Tap into Your Network
Leverage LinkedIn to connect with professionals in procurement—follow relevant hashtags, join groups, and engage in discussions. This is a great way to get noticed by potential employers before they even post a job!
✨Keep Your Eyes on Job Boards
With full-time positions, timing can be everything. Set alerts on job boards specifically for procurement roles. Don't wait for a job posting to close; apply through our website as soon as you see a fit—being proactive can give you the edge!
We think you need these skills to ace Procurement Administrator in Hook
Some tips for your application 🫡
Show Off Your Procurement Know-How:When you're crafting your CV, make sure to highlight any procurement-specific skills you've got. Talk about your experience with supplier negotiations, cost analysis, or inventory management. If you’ve used software like SAP or Oracle, don’t forget to mention that too – it shows you know your way around the tech side of things!
Quantify Your Achievements:In procurement, numbers matter. Use your CV and cover letter to showcase any quantifiable achievements you've made in reducing costs or improving efficiencies. For example, mentioning that you helped save 20% on purchasing costs last year is way more impressive than just saying you managed the budget!
Tailor Your Cover Letter to Serco Group:Your cover letter should read like you’re chatting directly to Serco Group. Research the company’s procurement strategy, mention how your skills align with their goals, and share your enthusiasm for contributing to their success. This personal touch can really set you apart from the crowd!
Professional Certs Can Go a Long Way:If you've got any procurement-related certifications, such as CIPS or APICS, make sure they're front and centre on your CV. These qualifications show you're serious about your career in procurement and are committed to continuous learning. It’s a great way to signal your expertise and dedication to potential employers like Serco Group.
How to prepare for a job interview at Serco Group
✨Show Off Your Negotiation Skills
In procurement, strong negotiation skills are key. Be ready to share examples of past negotiations where you've successfully saved costs or improved supplier terms. We want to hear how you approached those situations and the strategies you used to achieve positive outcomes!
✨Know Your Tools
Make sure you’re familiar with procurement software and tools commonly used in the industry, such as SAP Ariba or Coupa. Come prepared to discuss any experiences you've had with these tools or similar platforms, as we need someone who can hit the ground running at Serco Group!
✨Understand Market Trends
As a procurement professional, being aware of market trends can set you apart. Brush up on recent developments in supply chain management or procurement best practices and think about how they could impact your role at Serco Group. Bringing a current perspective will show your enthusiasm for the industry.
✨Demonstrate Your Team Player Attitude
A full-time position means you'll be working closely with various teams. Be prepared to discuss how you collaborate with others, manage conflicts, and build relationships with stakeholders. Sharing anecdotes about past teamwork experiences will highlight your ability to fit into Serco Group's culture.
