At a Glance
- Tasks: Support the Order to Cash function and drive process improvements in a dynamic finance environment.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on various services.
- Other info: Flexible hybrid working and a supportive culture focused on personal development.
- Why this job: Make a real impact on operational excellence while developing your finance career.
- Qualifications: Experience in Order to Cash processes and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Hybrid – 3 days a week at Hook, Hampshire
Full Time | Permanent
Circa 45,000 PA
Are you an analytical finance professional with a passion for process improvement and delivering excellent customer outcomes? Do you enjoy working collaboratively, solving problems and using data to drive operational performance?
We're looking for an Order to Cash (OTC) Analyst to join our Group Finance Services (GFS) team. This is an exciting opportunity to play a key role in supporting our global Order to Cash operation, working closely with our offshore Business Process Outsourcing (BPO) partner to ensure efficient, effective and compliant finance processes across Serco.
This role offers excellent exposure to a large, international finance function, providing significant opportunities for personal development, continuous improvement and career progression.
About the role
Reporting to the OTC Manager, you'll support the day-to-day operation of the Order to Cash function within the GFS Hub, helping to ensure high-quality service delivery. Working closely with our offshore processing team and stakeholders across the business, you'll analyse operational performance, resolve issues, improve controls and identify opportunities to enhance processes. You'll also contribute to transformation initiatives that drive greater efficiency, consistency and service excellence. This is an ideal opportunity for someone who enjoys working in a fast-paced, collaborative environment where no two days are the same.
What you'll be doing
- Supporting the day-to-day performance of the Order to Cash function and our offshore BPO partner.
- Reviewing service level agreements (SLAs), KPIs and operational performance to identify improvement opportunities.
- Analysing monthly controls and working with teams to resolve control failures or observations.
- Supporting the resolution of operational issues while identifying root causes and preventative actions.
- Monitoring Operational Level Agreement (OLA) performance, identifying trends and working with stakeholders to improve outcomes.
- Promoting best practice across Order to Cash processes and supporting standardisation across the business.
- Contributing to finance transformation, process improvement and system enhancement initiatives.
What you'll bring
You'll be a proactive finance professional with excellent analytical skills and a continuous improvement mindset. You'll also have:
- Experience across the end-to-end Order to Cash (OTC) process, from customer onboarding through to cash collection and payment accounting.
- Strong knowledge of Order to Cash processes gained within a large or complex organisation.
- Experience working within a shared services environment or alongside an outsourced finance provider.
- Excellent analytical skills with strong attention to detail.
- Confidence interpreting financial data, KPIs and performance metrics.
- Good knowledge of Microsoft Office, particularly Excel.
Desirable experience
- Experience working with offshore Business Process Outsourcing (BPO) providers.
- SAP experience.
- Experience supporting finance process improvement or transformation initiatives.
Why Serco?
At Serco, you'll join a global organisation where your ideas are valued and your development matters. As part of our Group Finance Services team, you'll work on meaningful projects that improve the way finance services are delivered across multiple regions and business units.
- 25 days annual leave
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
If you're looking to build your finance career while making a real impact on operational excellence, we'd love to hear from you.
A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
Order to Cash (OTC) Analyst in Hook employer: Serco Group
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and professional development. As an Able Seafarer (Crane Operations Lead), you will benefit from competitive salaries, a generous pension scheme, and access to over 1,100 internal courses for continuous learning and career progression. Our commitment to inclusivity and employee wellbeing, alongside unique opportunities to make a meaningful impact in public services, makes Serco a rewarding place to build your maritime career.
StudySmarter Expert Advice🤫
We think this is how you could land Order to Cash (OTC) Analyst in Hook
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Serco Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Order to Cash (OTC) Analyst in Hook
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Serco Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Serco Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Serco Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Serco Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Serco Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Serco Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
