b Overview /b p In this role you will ensure data quality and reliable Maximo operations on the MAS 9 platform for the DMS NG contract. You’ll be the go-to for Maximo support, collaborating with engineering and operations to trust data for planning and delivery. You will triage requests, maintain data integrity, and support development work while contributing to an expanding Maximo service. This is a chance to help shape a resilient, live system in a defence-focused, hybrid-working environment. /p b Pay / Benefits /b ul li Flexible working /li li Pension – 6% /li li Diversity and inclusion /li li Discounts (cinema, Merlin, mobile plans) /li li Health and wellbeing benefits /li li Career development and training /li /ul b Responsibilities /b ul li Act as the first point of contact for Maximo support requests and triage by priority and impact /li li Process and validate data amendments across assets, locations, job plans and work orders per change control /li li Investigate and resolve data discrepancies and escalate complex configuration issues /li li Perform routine system housekeeping (user access checks, monitoring scheduled jobs) /li li Identify root causes of poor data and implement corrective/preventative actions /li li Support front-line Maximo development and deputise for the Maximo Developer when required /li li Lead on audit requests and maintain clear records of amendments, decisions and resolutions /li li Train and guide users and document workflows and processes /li /ul b Key requirements /b ul li Experience administering data in an asset or work management system, ideally IBM Maximo /li li Good understanding of how asset, location, work order and job plan data relate /li li Confidence with SQL or similar tools to query and validate data /li li Attention to detail and methodical, calm approach to time-sensitive workload /li li Strong communication skills to explain technical issues to non-technical colleagues /li /ul ul li Clear communication /li li Attention to detail /li li Methodical and calm under pressure /li li IBM Maximo (preferably MAS 9) /li li SQL or equivalent data querying /li li Data governance and change control understanding /li /ul
Maximo Data & Support Analyst in Hampshire employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
