b Overview /b p You will lead domestic services delivery at Forth Valley Royal Hospital, overseeing day-to-day operations, policy formation, and performance across a large team. Your role is to ensure high-quality service while managing budgets and health and safety compliance. You will liaise with stakeholders, investigate issues, and drive improvements in a public-sector environment. This is a pivotal, hands-on management role with visible impact on patient and client care. /p b Pay / Benefits /b ul li 25 days holiday plus bank holidays /li li Up to 6% contributory pension /li li Extensive internal training and apprenticeships /li li Employee Assistance Programme and wellbeing tools /li li Retail discounts across many outlets /li li Volunteering day and charitable giving options /li /ul b Responsibilities /b ul li Lead day-to-day operational services and department performance /li li Strategic planning and delivery of domestic services /li li Interface management between service users and delivery teams /li li Liaise with customers, senior managers, and external parties to ensure service levels /li li Investigate client complaints, implement action plans and monitor improvements /li li Manage HR functions including absence, performance, recruitment, and development /li li Handle complex issues and autonomous decision-making to resolve service problems /li li Achieve KPIs and develop improvement plans within set timescales /li li Ensure contract compliance and adherence to legislation and contractual obligations /li li Develop and review working procedures for Health and Safety and Food Hygiene regulations /li li Oversee a budget of approximately 5.5m per annum and procurement decisions /li li Accountable for income and expenditure of the department /li li Support policy development and service development initiatives /li /ul b Key requirements /b ul li Diploma level education (working towards degree level or equivalent experience) /li li Basic Certificate in Health and Safety, NVQ Level 2 in supervisory management /li li Experience in large public sector environment, ideally in care settings /li li Experience managing a large budget and a large team /li li Healthcare and facilities management experience /li li Management of absence, performance, recruitment, and disciplinary processes /li li Knowledge of HACCP, COSHH, fire safety regulations, lifting and handling procedures /li li IT literate with Microsoft Office /li li Quality auditing experience and customer satisfaction monitoring /li /ul ul li People leadership and development /li li Stakeholder management and communication /li li Problem solving and decision making /li li Microsoft Office /li li HACCP /li li COSHH /li /ul
Customer Support Manager in Falkirk employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
