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Location: Gatwick Immigration Removal Centre (RH6 0PQ)
Schedule: Full-time, permanent, variety of shift patterns
Salary: £30,000pa, rising to £31,064pa after Graduation and rising to £34,154pa after 12 months
This isn’t just security work.It’s people work.
Why this role matters
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy — not just authority
What you’ll actually do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De-escalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands-on, and ready for anything
You’re made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you - you’re made for this.
What shifts look like
- 40 hours per week (average)
- Day + night shifts (6–12 hours)
- Fair, structured rota
Location note: Limited public transport
- Ideally live within 30 miles
- Free minibus from Gatwick Airport (Atlantic House)
What you’ll get
- 9 week fully paid training programme
- Clear pathways into leadership & specialist roles
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts + Blue Light Card
Application process
- Online application
- 1-hour virtual interview (Teams)
- Assessment day (group tasks, fitness test, site tour)
- 9-week training (full attendance required)
Eligibility and checks (important)
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires:
- Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required:
- Home Office CTC
- Enhanced DBS (adult and child barring)
- 5 years checkable history
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact j&icareersUK@serco.com.
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Detention Custody Officer in Crawley employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
