Overview
As Engineering Support Manager, you will lead assurance, quality and compliance activities for the Royal Navy Support Portfolio, driving safe, high-quality engineering services. You will collaborate with contract managers, delivery leads and stakeholders to improve performance, develop teams and promote a proactive safety culture. The role combines governance, data‑driven improvements and customer-facing assurance to support critical defence operations. You will influence engineering excellence across the portfolio and contribute to ongoing growth opportunities.
Pay / Benefits
- 29 days annual leave + bank holidays
- Up to 6% contributory pension
- Performance-related bonus scheme
- Private medical insurance
- Extensive learning and development opportunities
- Employee Assistance Programme and wellbeing support
Responsibilities
- Lead assurance, audit and compliance activities to meet regulatory, contractual and operational requirements
- Support delivery of contractual and operational performance targets
- Lead quality and audit programmes ensuring regulatory and contractual compliance
- Support and develop teams to achieve high performance standards
- Champion a positive safety and reporting culture with proactive risk management
- Analyse performance and assurance data to identify trends and improvement opportunities
- Oversee engineering authorisations, competency management and apprentice development
- Support governance, customer assurance and performance reporting across the contract
- Build strong relationships with customers, stakeholders and suppliers for effective service delivery
- Contribute to the ongoing development of the Quality Management System and portfolio growth initiatives
Key requirements
- Experience in a military or civil aviation engineering environment
- Strong knowledge of quality, compliance and assurance processes
- Experience conducting audits, investigations and root cause analysis
- Proven leadership with team development experience
- Strong stakeholder management and communication skills
- Proactive approach to continuous improvement and operational excellence
- Commitment to safety, compliance and delivering exceptional customer service
- Leadership and people development
- Stakeholder management
- Proactive problem solving
- Quality management and assurance
- Audit and investigation techniques
- Root cause analysis
Engineering and Support Manager in Cornwall employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
