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Brackley, Northamptonshire, GB, NN13 5NQ
Contract Type: Full Time
Job Advertisement:
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: RAF Croughton - on site role
Permanent, Full time
Salary: £55,000-£60,000
Join us as a Built Estate Manager and take ownership of the safe, compliant and efficient delivery of facilities management and maintenance services across a key Defence estate. This is a highly visible leadership role where you'll oversee operational performance, manage stakeholder relationships and ensure that statutory, contractual and Ministry of Defence requirements are consistently achieved.
Working at the centre of estate operations, you'll lead maintenance delivery, manage supply chain partners, oversee health and safety compliance and act as a trusted advisor to both customers and operational teams. You'll be responsible for ensuring planned, reactive and billable works are delivered to the highest standards while balancing operational priorities, commercial performance and customer expectations.
This is an opportunity to make a real impact in a complex and fast-paced environment. You'll work closely with Defence Infrastructure Organisation representatives, operational teams, contractors and end users, providing technical leadership and ensuring the estate remains safe, compliant and fit for purpose. If you thrive on accountability, enjoy leading people and are passionate about delivering excellent service, this role offers the opportunity to develop a rewarding career within one of the UK's most significant Defence infrastructure contracts.
What You'll Bring
You'll hold an HND in Electrical Engineering, Mechanical Engineering or a related discipline, or be able to demonstrate equivalent experience gained through a successful career in estate management, facilities management, construction, engineering or property maintenance.
You'll have proven experience managing operational delivery within a property maintenance, construction, facilities management or engineering environment. You'll be confident leading teams, supervising contractors and ensuring services are delivered safely, compliantly and in line with performance expectations.
A strong understanding of Safe Systems of Work is essential, along with practical knowledge of JSP 375 and the role it plays in maintaining compliance across Defence estates. You'll be comfortable implementing and overseeing health and safety processes, reviewing risk assessments and method statements, issuing permits where required and ensuring operational activities are completed in accordance with statutory and contractual requirements.
You'll have experience managing maintenance delivery, including planned preventative maintenance, reactive works and minor projects. Your ability to prioritise workloads, allocate resources and monitor performance will enable you to ensure targets, milestones and service levels are consistently achieved.
Strong contractor and supply chain management skills are key to success in this role. You'll be experienced in monitoring quality, safety, performance and value for money, ensuring contractors deliver against agreed standards while supporting continuous improvement and operational excellence.
You'll possess excellent commercial awareness and understand the importance of balancing customer expectations with budgetary control and contractual obligations. Experience managing budgets, supporting forecasting activities, monitoring costs and maintaining financial control would be highly beneficial.
As a leader, you'll be capable of motivating and developing teams through clear communication, effective coaching and strong decision-making. You'll create an environment where people are accountable, supported and focused on delivering excellent customer service and operational performance.
You'll be comfortable acting as a key point of contact for customers, Defence stakeholders and end users, building strong relationships and providing professional advice and support. Your communication and influencing skills will enable you to manage expectations, resolve issues effectively and build confidence in the services delivered.
A high level of IT literacy is required, including experience using Microsoft Excel and Word. Knowledge of asset management or CAFM systems such as Maximo would be advantageous, along with experience maintaining accurate operational records, analysing performance information and using data to drive improvements.
Experience within a Ministry of Defence environment would be highly desirable, as would knowledge of CDM Regulations, asbestos management, legionella compliance, sustainability initiatives and wider estate governance requirements. Professional memberships or qualifications in facilities management, asbestos management, legionella management, fire safety or health and safety would also be advantageous.
Most importantly, you'll be a proactive and solutions-focused leader who combines technical expertise with strong operational judgement. You'll take ownership of challenges, make sound decisions under pressure and maintain a relentless focus on safety, compliance, customer service and performance. Your ability to build trusted relationships, drive continuous improvement and lead by example will be critical to your success in this role.
This role may also require participation in an on-call rota to support operational requirements and ensure continued service delivery across the estate.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Single private medical cover
- Company car/car allowance
- Life assurance 2x annual salary
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Built Estate Manager - RAF Croughton in Brackley employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Built Estate Manager - RAF Croughton in Brackley
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Serco Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Serco Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Serco Group's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Built Estate Manager - RAF Croughton role at Serco Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Serco Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Serco Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Serco Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Serco Group.
