At a Glance
- Tasks: Lead a team to design and optimise data solutions using Databricks and Power BI.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy a competitive salary, private healthcare, flexible working, and a bonus scheme.
- Other info: Be part of a diverse team committed to innovation and community service.
- Why this job: Make a real impact by shaping data-driven decisions in a supportive environment.
- Qualifications: 8+ years in analytics with strong skills in Databricks and Power BI.
The predicted salary is between 23735 - 29009 £ per year.
Hybrid – Attached to our Solihull, London or Hook office
Full Time, Permanent
Band 3 / 70,000 - 90,000 (dependent on experience)
Here at Serco, we’re looking for an experienced Analytics Manager to help shape how we use data and analytics to support better decision-making. This is a hands-on technical management role where you’ll combine your expertise in Databricks, data modelling, cloud analytics and Power BI with strong stakeholder management skills. You’ll lead a small team of three direct reports while also getting involved in the technical detail – designing solutions, solving complex data challenges and setting standards for how analytics is delivered across Serco.
Reporting to the Head of Analytics Practice, you’ll work across multiple teams and with senior stakeholders to turn complex data and business requirements into reliable, scalable and easy-to-use analytics solutions.
As part of this you’ll:
- Lead the design, development and optimisation of complex, analysis-ready datasets using Databricks and cloud technologies.
- Be hands-on in designing data models, analytics solutions and enterprise data products, while providing technical direction to the wider team.
- Lead the delivery of complex analytics and reporting projects, resolving technical blockers and supporting teams through challenging data problems.
- Shape and oversee Power BI dashboards, reports, semantic models and KPI frameworks, ensuring data is consistent, trusted and easy to understand.
- Establish and maintain standards for data quality, governance, testing, documentation and data lineage.
- Work closely with Data Engineers, Analysts and Data Scientists to improve analytics capability and enable self-service reporting.
- Act as a subject matter expert across Databricks, cloud analytics and BI, providing technical guidance and making pragmatic decisions about the right solution for the business.
- Build strong relationships with Directors and senior stakeholders, understanding their requirements and translating business challenges into effective data and analytics solutions.
- Lead, coach and develop three direct reports, helping to build technical capability and a strong analytics community.
- Support continuous improvement by identifying opportunities to simplify, standardise and improve how Serco uses data and analytics.
What you’ll need to do the role:
- Strong experience working in enterprise-scale analytics, data engineering and/or business intelligence, with a track record of delivering complex analytics solutions.
- Extensive hands-on experience with Databricks and a strong understanding of lakehouse architecture, data optimisation, governance and Unity Catalog.
- Strong data modelling experience, with the ability to design robust and scalable data models for complex analytical environments.
- Strong experience with Power BI and enterprise reporting, including semantic modelling, dashboards and KPI frameworks.
- Experience working with Azure or AWS analytics and data services.
- Strong understanding of data quality, governance, testing, metadata, documentation and lineage.
- Excellent stakeholder management and communication skills, with the ability to work confidently with senior leaders and translate technical concepts into clear business outcomes.
- Experience leading, mentoring or managing technical teams, with the ability to balance technical delivery with people leadership.
- A hands-on, pragmatic approach – you’re comfortable getting into the detail when required rather than simply providing strategic oversight.
- Significant experience working in an enterprise analytics environment, typically around 8+ years.
- dbt skills are a bonus.
- SC clearance or the ability to achieve it will be required for this role.
Why Serco:
- Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth.
- You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors.
- Personal growth, achievement and development won’t be hard to find.
- You'll also work with great people in a highly motivated, supportive environment where no two days are the same.
What we offer:
- Company car
- Private healthcare
- Bonus scheme of 5% on target
- Flexible working considered
- Pension – 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact us.
Analytics Manager employer: Serco Group
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises safety and professional development. As an Able Seafarer (Crane Operations Lead), you will benefit from competitive salaries, a generous pension scheme, and access to over 1,100 internal courses for continuous learning and career progression. Our commitment to inclusivity and employee wellbeing, alongside unique opportunities to make a meaningful impact in public services, makes Serco a rewarding place to build your maritime career.
StudySmarter Expert Advice🤫
We think this is how you could land Analytics Manager
✨Get Involved in Data Science Meetups
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Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Analytics Manager at Serco Group.
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Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Serco Group.
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We think you need these skills to ace Analytics Manager
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Serco Group, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Serco Group. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Serco Group
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Serco Group!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
