VIVO Defence Services in Aldershot is seeking a Customer Service Team Leader to head our Accommodation team. You will lead from the front, shape the customer experience for Armed Forces families, and ensure timely, high-quality service.
This full-time, office-based role offers a standard 08:00–17:00 schedule, a supportive team environment, and benefits. You’ll monitor performance, coach colleagues, resolve complex queries, and collaborate with stakeholders to drive continuous improvement.
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Customer Experience Team Lead in Aldershot employer: Serco Group
Serco is an exceptional employer that prioritises the protection of data as a core value, ensuring trust and integrity in its operations across various critical public services. With a competitive salary, generous benefits including a company car or allowance, and a commitment to employee growth through flexible working arrangements, Serco fosters a collaborative work culture where every team member can influence strategic decisions and contribute to meaningful change. As a Disability Confident Leader and Gold Inclusive Employer Standard holder, Serco champions diversity and equal opportunities, making it an attractive workplace for all.
