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For Companies At a Glance
- Tasks: Lead Out of Hours teams to deliver essential services across multiple regions.
- Company: Join a diverse and innovative company making a real impact in people's lives.
- Benefits: Enjoy a competitive salary, pension scheme, and exclusive discounts.
- Why this job: Be part of a motivated team that values your growth and success.
- Qualifications: Experience in managing operational teams and strong IT skills required.
- Other info: Flexible working hours with opportunities for career development.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting an experienced Service Delivery Manager (Out of Hours) to provide operational leadership across the AASC contract in the North West and Midlands & East of England regions. This is a key leadership role, responsible for managing Out of Hours Service Delivery teams and ensuring the effective co-ordination of service users, accommodation and property services. You will play a critical role in delivering a high-quality, compliant service in a fast-paced, 24/7 operational environment.
Responsibilities
- Lead and manage Out of Hours Shift Leaders and Service Delivery Co-ordinators across multiple regions
- Take ownership of operational performance, service quality and contractual compliance
- Oversee administrative and scheduling processes across the full service user and property lifecycle
- Manage key service lines including AIRE, allocations and bookings, transport, repairs and property data
- Monitor volumes, capacity and performance trends, using MI and reporting to drive improvement
- Build strong working relationships with internal teams, suppliers and external partners
- Ensure all activity meets contractual KPIs, health and safety standards and Serco values
Qualifications
- Proven experience leading and managing operational teams in a complex, time-critical environment
- Strong people management skills with a track record of improving team performance
- Excellent IT capability, including advanced Excel and database management
- Experience managing performance, data integrity and reporting
- Confidence leading change and improving processes across multi-site operations
- Flexibility - you will work rotated shifts alongside other SDMs
- GCSE (or equivalent) in Maths and English
- Full UK driving licence and ability to travel across regions
- Willingness to work flexibly in an Out of Hours operational environment
- Successful completion of Counter Terrorism Check (CTC) and criminal record checks (role exempt from the Rehabilitation of Offenders Act 1974 and subject to Home Office approval)
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- Discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- The chance to make a positive difference
- A company passionate about diversity and inclusion
- Free on site car parking
Service Delivery Manager in Warrington employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in managing operational teams and delivering high-quality services.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership skills and how you've improved team performance in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing operational teams and any relevant achievements that showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved service delivery or managed teams in a fast-paced environment. Let us know what makes you tick!
Show Off Your IT Skills: Since the role requires excellent IT capability, especially with Excel and database management, don’t forget to mention your proficiency in these areas. If you have any certifications or relevant projects, include them to impress us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Serco Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with the AASC contract and the specific challenges faced in the North West and Midlands & East of England regions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led operational teams in a fast-paced environment. Highlight how you've improved team performance and managed service quality. Be ready to discuss specific situations where you’ve had to make tough decisions or implement changes.
✨Demonstrate Your Data Savvy
Since the role requires strong IT capabilities, especially in Excel and database management, be prepared to discuss how you've used data to drive improvements in service delivery. Bring examples of reports you've created or how you've monitored performance trends to enhance operational efficiency.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Remember, it's a two-way street!
