At a Glance
- Tasks: Deliver exceptional food and beverage services at exciting events and functions.
- Company: Join Serco Leisure, a leading operator of leisure centres and sporting facilities.
- Benefits: Enjoy free gym membership, discounts, and flexible working options.
- Other info: Guaranteed interview for applicants with disabilities and a commitment to equal opportunities.
- Why this job: Make a positive impact on communities while creating memorable experiences for customers.
- Qualifications: Customer service experience and a friendly, reliable attitude are preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
As a Wait-On Staff colleague in our Hospitality team at Lilleshall National Sports Centre, you'll help deliver exceptional food and beverage services across a variety of events, functions, and hospitality settings.
Your contribution will help create memorable experiences for customers, visitors, and athletes using our world-class facilities.
Our work touches lives every day, and your role will have a positive impact on communities by helping provide welcoming, professional hospitality services.
Whether you're supporting a sporting event, conference, or special function, you'll take pride in delivering excellent customer service while helping us impact a better future through care, trust, and high-quality experiences.
- Assist with the setup and preparation of hospitality areas, events, and functions
- Deliver food and beverage service to customers in a professional and friendly manner
- Support basic food preparation activities in line with food safety requirements
- Clear and reset dining and event spaces efficiently and safely
- Maintain high standards of cleanliness, presentation, and customer care
- Work collaboratively with colleagues to deliver a world-class customer experience
- Experience in a customer-facing environment is desirable
- Knowledge of food safety practices and standards
- A positive, reliable, and customer-focused approach
- Ability to work flexibly, including evenings and weekends
- Strong teamwork and communication skills
- Free gym membership
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www. moreleisure. org/employee-benefits Let's impact a better future, together.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed
- Interview
Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our "Ban the Box" pledge (some roles may have security exemptions).
- Please note, for many of our roles, a DBS check will be required.
- #J-18808-Ljbffr
Wait-On Staff employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
StudySmarter Expert Advice🤫
We think this is how you could land Wait-On Staff
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Serco Group plc and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Wait-On Staff
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Serco Group plc that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Serco Group plc.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Serco Group plc get a sense of who you are beyond your experience!
How to prepare for a job interview at Serco Group plc
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Serco Group plc and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
