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- Tasks: Support carbon reduction initiatives and ensure safety during utility meter upgrades.
- Company: Join Serco Workforce Solutions, committed to operational excellence and sustainability.
- Benefits: Weekly pay, free DBS checks, enhanced pension scheme, and employee assistance programme.
- Why this job: Make a meaningful impact while working in a supportive and responsible role.
- Qualifications: Strong organisational skills and experience in customer-facing roles preferred.
- Other info: Flexible hours with potential for contract extension and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Make a meaningful impact as a Utility Officer with Serco Workforce Solutions. Working hours Monday to Friday Between 8am and 6pm (7.5 hours per day). This will be a 37.5 Hour FTC for 6 months with possibility to extend. Are you committed to operational excellence and sustainability? Serco is looking for a proactive and responsible Utility Swap Out Officer to support our carbon reduction initiatives and ensure the safety of our service users during utility meter upgrades. In this enabling role, you\’ll be the key point of contact for coordinating prepayment meter swap outs, working alongside utility engineers and internal teams to deliver a secure and consistent service.
Responsibilities
- Provide timely access to properties and secure them during engineer visits
- Chaperone engineers to safeguard service users
- Log attendance and completion of meter swap outs
- Collect and share meter data with internal teams
- Manage property keys and ensure their safe return
- Explain the meter swap process to any service users present
- Report any incidents or safeguarding concerns
Qualifications
- Strong organisational and communication skills
- Ability to work independently and responsibly
- Experience in customer-facing or safeguarding roles (desirable)
- Security Clearance: Ability to obtain BPSS (Baseline Personnel Security Standard) clearance, which Serco will request on your behalf
Benefits
- Weekly pay
- Free DBS checks
- Access to our Employee Assistance Programme
- Enhanced pension scheme
Ready to make a difference? Apply today and join Serco in delivering essential public services with care and integrity.
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Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utility Officer (Birmingham)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Serco on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to operational excellence and sustainability. We want to show that we’re not just a good fit, but the perfect fit for the Utility Officer role!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and ready to take on the responsibilities of a Utility Officer. Confidence starts with how we present ourselves.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s remind them why we’re the best choice for the job!
We think you need these skills to ace Utility Officer (Birmingham)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Utility Officer role. We want to see how you can contribute to our carbon reduction initiatives and operational excellence!
Showcase Your Communication Skills: Since this role involves chaperoning engineers and explaining processes to service users, it’s crucial to demonstrate your strong communication abilities. Use examples from past experiences where you’ve effectively communicated in customer-facing roles.
Highlight Organisational Skills: As a Utility Officer, you'll need to manage property keys and log attendance. Make sure to mention any relevant experiences that showcase your organisational skills. We love seeing how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to making a meaningful impact with Serco!
How to prepare for a job interview at Serco Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Utility Officer. Familiarise yourself with the tasks like coordinating meter swap outs and ensuring safety during engineer visits. This will help you demonstrate your commitment to operational excellence and sustainability.
✨Showcase Your Communication Skills
As this role involves interacting with service users and engineers, be prepared to discuss your communication style. Think of examples where you've effectively explained processes or handled customer concerns. This will highlight your ability to manage relationships and ensure a smooth operation.
✨Demonstrate Organisational Skills
Being organised is key in this role. Bring examples of how you've managed multiple tasks or coordinated schedules in previous jobs. You could even mention how you’ve kept track of property keys or logged attendance in past roles to show you can handle the responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around safeguarding and incident reporting. Think through potential scenarios you might face as a Utility Officer and how you would handle them. This will show your proactive approach and readiness for the role.