At a Glance
- Tasks: Ensure the safety and security of detainees in court settings while managing sensitive situations.
- Company: Join a reputable organisation dedicated to making a difference in the community.
- Benefits: Competitive salary, generous holidays, pension scheme, and extensive training opportunities.
- Other info: Flexible shifts with clear progression and support for your wellbeing.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a commitment to professionalism are essential.
The predicted salary is between 24596 - 25555 £ per year.
We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but this must be across full working days, as reduced daily hours are not available.
Key Duties
- Escorting detainees within the court, including to courtrooms, cells, and facilities
- Supervising detainees during hearings to maintain safety and security
- Managing sensitive situations and maintaining strict confidentiality
- Supporting detainee welfare, including access to food, drink, and wellbeing checks
- Monitoring behaviour and responding to incidents or risks
- Conducting searches to maintain a secure environment
- Completing accurate records and documentation
- Working closely with court staff and partners to ensure smooth operations
Qualifications
- Full UK driving licence (B/B1) (desirable)
- Reasonable fitness for the physical demands of the role
- Strong communication skills (written and verbal)
- Ability to stay calm and make decisions under pressure
- Confidence managing behaviour and de-escalating conflict
- Teamwork and the ability to follow processes accurately
- Professionalism, integrity, and respect for confidentiality
Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year's UK residency (to enable required counter‑signatory checks by a recognised professional). All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.
Salary and Benefits
- Salary: £24,596 (35hrs pw), rising to £25,555 from 1st September 2026; further clear annual progression (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180).
- Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata).
- Pension: Up to 6% contributory pension scheme (matched by Serco).
- Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression.
- Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms.
- Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more.
Court Custody Officer — Detainee Safety & Security in Truro employer: Serco Group plc
As a Court Custody Officer with us, you will be part of a dedicated team committed to ensuring the safety and security of detainees within the court environment. We offer a supportive work culture with comprehensive training and development opportunities, including a structured induction and ongoing learning pathways, allowing you to grow your career while making a meaningful impact. Our competitive salary, generous holiday entitlement, and health and wellbeing benefits, combined with a focus on employee support, make us an excellent employer for those seeking a rewarding role in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Court Custody Officer — Detainee Safety & Security in Truro
✨Tip Number 1
Be flexible with your availability! Since the role requires working unpredictable hours, showing that you're open to various shifts can really set you apart. Make sure to highlight your adaptability during interviews.
✨Tip Number 2
Brush up on your communication skills! As a Court Custody Officer, you'll need to manage sensitive situations and maintain confidentiality. Practise how you would handle tough conversations or conflicts, so you can demonstrate your calmness under pressure.
✨Tip Number 3
Showcase your teamwork abilities! This role involves working closely with court staff and partners, so be ready to share examples of how you've successfully collaborated in the past. We want to see that you can follow processes accurately while being a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the company culture before you even step into an interview.
We think you need these skills to ace Court Custody Officer — Detainee Safety & Security in Truro
Some tips for your application 🫡
Show Your Flexibility:Since the role requires flexibility with shifts, make sure to highlight your availability in your application. Let us know how you can adapt to the unpredictable nature of the job and your willingness to work beyond contracted hours when needed.
Emphasise Communication Skills:Strong communication is key for a Court Custody Officer. In your written application, share examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will show us you're ready to handle the demands of the job.
Demonstrate Your Commitment:We value candidates who are dedicated to making a difference. Use your application to express your passion for supporting detainee welfare and maintaining safety. Share any relevant experiences that showcase your commitment to these values.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply through our website. This way, we can easily track your application and get back to you as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at Serco Group plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Court Custody Officer. Familiarise yourself with the key duties like escorting detainees and managing sensitive situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the job requires flexibility with shifts, be prepared to discuss your availability. Highlight any previous experiences where you've adapted to changing schedules or worked beyond contracted hours. This will demonstrate your commitment to meeting operational demands.
✨Demonstrate Strong Communication Skills
As communication is crucial in this role, think of examples from your past where you've effectively communicated under pressure. Whether it’s de-escalating a conflict or working as part of a team, having specific scenarios ready will illustrate your capabilities.
✨Emphasise Professionalism and Integrity
Given the importance of confidentiality and professionalism in this position, prepare to discuss how you handle sensitive information. Share experiences that highlight your integrity and respect for confidentiality, which are essential traits for a Court Custody Officer.
