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- Tasks: Coordinate exciting travel arrangements for Defence Academy customers and course leaders.
- Company: Join Serco, a leading provider in Defence Academy Operations.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Embrace a supportive culture with excellent career growth and wellbeing initiatives.
The predicted salary is between 23000 - 31000 £ per year.
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA
Salary: £27,572.50 per annum plus excellent benefits
Schedule: 37 hours per week across Monday - Friday (8am - 4pm or 9.30am - 5pm)
Ready to impact a better future? As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
Responsibilities
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Qualifications
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
What Serco offers
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: Wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers
- Employee networks: Dedicated networks for support, challenges, ideas, networking and community
- Charity: Support a charity or organisation with a paid volunteering day each year; option to donate to your favourite charity tax-free via Payroll Giving Scheme
Travel Coordinator employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Coordinator
✨Tip Number 1
Get to know the company! Research DEF Academy Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Travel Coordinator, you'll need to be clear and professional. Try role-playing common scenarios with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you've successfully managed multiple priorities. This will demonstrate your capability to thrive in a fast-paced environment like the one at DEF Academy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at DEF Academy Services.
We think you need these skills to ace Travel Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Travel Coordinator role. Highlight your experience in travel coordination and customer service, and show us how you can handle the busy environment we thrive in.
Show Off Your Skills: We want to see your strong communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed multiple priorities and solved problems proactively.
Be Professional and Clear: When writing your application, keep it professional yet approachable. Use clear language and structure your thoughts well, so we can easily see how you meet the qualifications and responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Serco Group plc
✨Know Your Travel Stuff
Make sure you brush up on travel coordination basics, especially around UK and overseas travel policies. Familiarise yourself with MOD standards and GDPR practices, as these will likely come up during the interview.
✨Show Off Your Organisation Skills
Prepare examples that showcase your ability to manage multiple priorities in a fast-paced environment. Think of times when you successfully juggled various tasks or solved problems proactively—these stories will impress the interviewers.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and professionally. You might even want to rehearse common interview questions with a friend to boost your confidence.
✨Be Ready to Discuss Continuous Improvement
The role involves contributing to the continuous improvement of the travel service. Come prepared with ideas or examples of how you've previously improved processes or services in past roles—this shows you're proactive and forward-thinking.
