At a Glance
- Tasks: Lead and support Microsoft 365 services, ensuring stability and performance across platforms.
- Company: Join Serco, a forward-thinking company dedicated to innovation and diversity.
- Benefits: Enjoy flexible working, a competitive pension, and discounts on various services.
- Other info: Remote work with opportunities for professional growth and mentoring junior team members.
- Why this job: Make a real impact in public services while developing your career in a supportive environment.
- Qualifications: Deep expertise in Microsoft 365 and identity management, with strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
This is an exciting opportunity for an experienced Microsoft 365 specialist to take ownership of critical identity and collaboration services, providing technical leadership, operational support, and strategic guidance across a complex enterprise environment. Reporting to the Collaboration Standard Service Manager, you will act as a senior technical authority and escalation point within the team, helping to shape the future direction of our Microsoft 365 platforms while ensuring the stability, security, and performance of existing services. As Technical Lead, you will be responsible for the administration, support, design, and continual improvement of Microsoft 365 services across Serco's UK and European tenants. The core focus of the role is Microsoft Entra External ID (B2C), but you will operate across the wider Microsoft 365 ecosystem, providing SME-level expertise and maintaining a strong understanding of how services interact across the stack. You will play a key role in supporting existing B2C platforms, driving the adoption of B2B capabilities, and contributing to future projects and service developments as they are introduced into the environment. The role is predominantly remote, with minimal requirement for on-site attendance and no regular client-facing responsibilities.
Responsibilities
- Provide technical leadership and administration support for Microsoft 365 and Entra services across UK and European tenants.
- Act as the technical SME for Microsoft Entra External ID (B2C) services and associated Azure identity technologies.
- Support and develop Microsoft Entra B2B collaboration capabilities as part of the organisation's strategic roadmap.
- Administer and maintain Entra ID, Entra Connect, Exchange Online, Hybrid Exchange, Intune, Enterprise Applications, App Registrations, Conditional Access Policies, MFA, SSO, and related services.
- Oversee tenant configurations, security policies, governance controls, and platform settings.
- Lead technical investigations and provide escalation support for complex incidents and service issues.
- Work closely with Service Delivery, Operations, Engineering teams, Microsoft, and third-party suppliers to resolve issues and improve service performance.
- Develop and maintain technical documentation, service architecture, standards, and operational procedures.
- Ensure services meet agreed service levels and performance targets.
- Monitor Microsoft roadmaps and emerging technologies to identify opportunities for service improvement.
- Provide mentoring, coaching, and technical guidance to junior team members.
- Support service transition activities and future platform enhancements.
Qualifications
- You will be a highly experienced Microsoft 365 professional with deep technical expertise in identity and access management technologies, combined with strong technical leadership and stakeholder management skills.
- Extensive hands-on experience administering, supporting, troubleshooting, and deploying Microsoft Entra External ID (B2C) solutions.
- Strong experience with Microsoft Entra B2B collaboration technologies.
- SME-level knowledge of the Microsoft 365 ecosystem with a broad understanding of how services integrate and operate together.
- Minimum four years' experience supporting enterprise Microsoft 365 environments.
- Strong knowledge of Microsoft Entra ID, Exchange Online and Hybrid Exchange, Intune, SharePoint Online, Microsoft Purview, Enterprise Applications and App Registrations, Conditional Access and MFA and SSO technologies.
- Experience analysing logs and diagnostic data to identify root causes and resolve complex technical issues.
- Experience working within large-scale enterprise environments.
- Strong documentation, architecture, and service design skills.
- Excellent communication and interpersonal skills.
- Proven ability to manage technical escalations and work effectively under pressure.
- Experience mentoring and supporting junior engineers.
- Experience with Google Workspace administration and integration - desirable.
- Experience supporting Apple/macOS and iOS device estates - desirable.
- Exposure to large-scale identity transformation programmes - desirable.
- Microsoft certifications relevant to Entra, Azure, or Microsoft 365 technologies - desirable.
- This role may require participation in an on-call rota supporting Priority 1 business-critical incidents.
- Eligibility to obtain and maintain BPSS clearance.
Benefits
- Flexible working considered.
- Pension - 6%.
- Chance to contribute to innovation in the public services.
- A company passionate about diversity and inclusion.
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations.
- A safe and supportive culture.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Technical Lead employer: Serco Group plc
Serco is an exceptional employer that prioritises employee growth and well-being, offering a flexible working environment and a strong commitment to diversity and inclusion. With a wealth of career development opportunities, including role-specific training and leadership coaching, employees are empowered to shape their future while contributing to meaningful innovations in public services. The supportive culture and comprehensive benefits package, including health and wellness support, make Serco an attractive place for professionals seeking a rewarding career in a dynamic and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Technical Lead role, and ask if they can refer you or share any leads. Personal connections can often open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Lead positions, especially around Microsoft 365 and Entra services. Practise your answers, focusing on your experience with identity management and collaboration technologies. Confidence is key!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website where you can highlight your projects and achievements in Microsoft 365 environments. This gives potential employers a tangible sense of your skills and how you can contribute to their team.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your technical leadership and experience with Microsoft Entra B2C. It shows you're serious about joining our team!
We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Lead. Highlight your experience with Microsoft 365, especially Entra External ID (B2C), and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention your technical leadership experience and how you can contribute to our team.
Showcase Your Technical Skills:In your application, be sure to highlight your hands-on experience with Microsoft Entra and other related technologies. We love seeing specific examples of how you've tackled challenges in enterprise environments, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Serco Group plc
✨Know Your Microsoft 365 Stuff
Make sure you brush up on your knowledge of Microsoft 365, especially Entra External ID (B2C) and related technologies. Be ready to discuss your hands-on experience and how you've tackled complex issues in the past.
✨Show Off Your Leadership Skills
As a Technical Lead, you'll need to demonstrate your ability to lead and mentor others. Prepare examples of how you've guided teams or resolved escalations, and be ready to share your approach to technical leadership.
✨Understand the Bigger Picture
Familiarise yourself with how different Microsoft 365 services interact. Be prepared to discuss how you can contribute to the strategic roadmap and improve service performance across the organisation.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you'll need to collaborate with various teams and stakeholders. Think about how you can convey your ideas effectively during the interview.
