Supplier Relationship Manager - Employee Relations

Location - Solihull, B91 3QJ. Hybrid with 2x days on site. 12 Months Fixed Term Contract. Competitive Salary + Car Allowance, Bonus, Pension and Private Medical Cover.

At Serco, we are seeking an experienced Supplier Relationship Manager to be responsible for the management of suppliers that sit within the Employee Relations (ER) function. This includes overseeing end-to-end supplier management for services such as Occupational Health, Employee Assistance Programme and Absence Management. This role entails product and service delivery, budget management, spend analysis and the creation of a strategic roadmap to enhance the management of unplanned absence and occupational health services.

In this key role you will be expected to proactively support the wider Employee Relations Team with initiatives as well as collaborating closely with the UK & Europe business divisions to drive change initiatives. You will be responsible for developing and improving the day-to-day relationship between Serco operations and its Absence, Health and Wellbeing suppliers. This role would report to the Head of Service Improvement and have line management responsibility for the Supplier Relationship Coordinator.

As part of this you’ll:

• Oversee key projects and the supplier management of Occupational Health, Employee Assistance Programme, and Absence Management.
• Manage all sub‑contractors through Occupational Health.
• Manage an estimated annual budget of £800,000 for Occupational Health.
• Forecast and analyse monthly spend, meeting agreed supplier budgets.
• Drive forward planning / vision and be responsible for the creation and implementation of a 3‑5+ year rolling supplier roadmap of improvements and initiatives.
• Deliver excellent stakeholder management for a positive customer service experience.
• Drive cross functional partnerships across both internal and external areas including Group HR, Health and Safety, Data Protection and Corporate Compliance to ensure successful delivery of services to the business.
• Ensure that the ER Team and People Managers (the business) have a comprehensive understanding of services via Occupational Health and Absence Management.

What you’ll need to do the role:

• Recognised HR qualification (CIPD or equivalent).
• Extensive experience in supplier management and budget management.
• Proven experience in stakeholder management and change management.
• Ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria).
• Articulate, confident and a fluent communicator. Ability to use a range of techniques and styles to ensure that communication is timely, clear and effective.
• There may be a requirement to attend any of Serco's premises / locations from time to time.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You’ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Car Allowance.
• Bonus scheme - 5% on target, 10% exceeding targets.
• Private healthcare.
• Flexible working considered.
• Pension - 6%.
• A company passionate about diversity and inclusion.
• Growth and development opportunities - Serco will support with a range of qualifications.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Bupa Anytime HealthLine, Simply Health Plans and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts.
• Up to 25 days annual leave plus bank holidays, with the option to purchase more.
• Life assurance.

Apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.