At a Glance
- Tasks: Deliver top-notch hospitality and meal services to patients with a smile.
- Company: Join a supportive team dedicated to elevating patient care.
- Benefits: Enjoy a competitive salary, pension scheme, and exclusive discounts.
- Other info: Flexible shifts, training opportunities, and a culture of diversity and inclusion.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Good numeracy and literacy skills; food service experience preferred.
The predicted salary is between 25272 - 25272 £ per year.
You will have a good level of numeracy and literacy skills, including reading and writing. Ideally, you will have worked within a food service environment or catering industry, and you must understand the importance of hygiene, safety and special diet awareness.
Shift Details
- Monday - Friday 07:30 - 14:00 – 30 hours per week
- Monday - Friday 14:30 - 19:00 – 20 hours per week
Salary
£25,272 per annum, pro rata plus Serco benefits. Agenda for Change Band 2.
Responsibilities
- Ensure high quality hospitality service as part of the Ward Patient Catering team.
- Take orders and deliver a meal and drinks service using an electronic ordering system.
- Provide excellent customer service and care to patients.
- Interact with patients daily, communicating positively.
- Stand for long periods and perform manual handling tasks as required.
- Maintain hygiene and safety standards and accommodate special diet requirements.
Qualifications & Skills
- Good numeracy and literacy skills.
- Experience working in a food service or catering environment preferred.
- Strong customer service and communication skills.
- Ability to stand for extended periods and perform manual handling.
Benefits
- Up to 6% contributory pension scheme.
- Employee Assistance Programme.
- Simply Health Plans.
- Annual Leave Purchase Scheme.
- Access to discounts – Merlin Attractions, mobile phone, cinema, leisure & hospitality.
- Culture, supportive team, diversity and inclusion.
- Opportunities for internal progression.
- Training and coaching opportunities.
Working as a ward host is highly rewarding.
Ward Dining Host — Elevate Patient Care & Service in Southampton employer: Serco Group plc
As a Ward Dining Host with us, you will be part of a supportive and diverse team dedicated to elevating patient care through exceptional hospitality. We offer a range of benefits including a contributory pension scheme, employee assistance programmes, and opportunities for internal progression, all within a culture that values training and development. Working in this role not only provides meaningful engagement with patients but also allows you to thrive in a rewarding environment focused on quality service and care.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Dining Host — Elevate Patient Care & Service in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their ward dining service.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with patients daily, think of examples from your past experiences where you provided excellent service. This will help you shine during the interview and demonstrate your ability to communicate positively.
✨Tip Number 3
Be ready to discuss hygiene and safety standards! Brush up on your knowledge about food safety and special diet requirements. Showing that you understand these aspects will set you apart as a candidate who takes patient care seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our supportive team. Don’t miss out on this opportunity!
We think you need these skills to ace Ward Dining Host — Elevate Patient Care & Service in Southampton
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your numeracy and literacy skills in your application. We want to see how you can communicate effectively, especially since you'll be interacting with patients daily.
Experience Matters:If you've worked in a food service or catering environment before, let us know! Share specific examples of your experience to show how you can contribute to our Ward Patient Catering team.
Customer Service is Key:We’re all about providing excellent customer service, so don’t forget to mention any relevant experiences where you’ve gone above and beyond for customers. It’s all about making patients feel valued!
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at Serco Group plc
✨Know Your Stuff
Make sure you brush up on your knowledge of food service and catering. Understand the importance of hygiene, safety, and special diet requirements. This will show that you're not just interested in the role but also committed to providing excellent service.
✨Practice Your Customer Service Skills
Since you'll be interacting with patients daily, practice how you communicate positively and empathetically. Think of scenarios where you might need to handle special requests or concerns, and prepare responses that reflect your strong customer service skills.
✨Familiarise Yourself with the Electronic Ordering System
If possible, get a basic understanding of how electronic ordering systems work. Being able to demonstrate familiarity with technology during your interview can set you apart and show that you're ready to hit the ground running.
✨Show Your Team Spirit
Working as part of a team is crucial in this role. Be prepared to discuss examples of how you've worked well with others in the past. Highlight your ability to support colleagues and contribute to a positive working environment.
