At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust. Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.
As a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.
What you'll do as a Receptionist
- Provide excellent customer service face to face and over the telephone
- Manage reception duties, ensuring smooth day-to-day operations
- Process new memberships and manage new member enquiries
- Promote health and fitness services and swimming lessons, and membership upgrades
- Handle cash transactions and follow financial procedures accurately
- Support colleagues across the team when required
- Maintain a safe and compliant environment in line with policies and procedures
- Build positive relationships with customers and stakeholders to deliver consistent service excellence
Experience delivering strong customer service in a customer-facing environment
- Confidence handling cash and maintaining accurate records
- Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.
- The ability to stay calm under pressure and resolve customer queries effectively
- Strong communication skills and a positive, proactive approach
- A flexible mindset, able to adapt to different situations and support the wider team
Location: Tunbridge Wells Sports Centre, St. Johns Road, Tunbridge Wells, TN4 9TX Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits Schedule: Permanent, part-time hours (minimum 20 hours per week)
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Receptionist in Sevenoaks employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
