Here at Serco, we're looking for a Senior Technical Business Analyst to join our Digital Portfolio & Delivery Practice. This is a strategically important role for an experienced professional who thrives on business transformation, enterprise technology, and delivery excellence. You will play a pivotal role in shaping and delivering scalable digital solutions across complex environments, ensuring that strategic intent is translated into robust, testable, and value-driven outcomes. As one of several SMEs, you'll partner closely with business stakeholders, architects, engineers, product teams, and delivery partners to translate business strategy into actionable requirements and technical solutions. You will own the journey from problem identification through to solution delivery - ensuring that what is designed is ultimately delivered, adopted, and achieves measurable business value. This is not simply a requirements-gathering role. We are looking for someone who can lead discovery, shape solutions, challenge assumptions, drive alignment, and maintain delivery integrity throughout the lifecycle.
Responsibilities
- Collaborate with cross-functional teams to elicit, document, validate, and manage business and technical requirements.
- Translate business needs into user stories, functional specifications, acceptance criteria, workflows, and process models.
- Conduct discovery workshops, stakeholder interviews, and alignment sessions to define outcomes, priorities, and delivery approaches.
- Perform gap analysis, feasibility assessments, and impact analysis for proposed changes and initiatives.
- Maintain rigorous requirement traceability to ensure all deliverables align to validated business outcomes.
- Support User Acceptance Testing (UAT), including planning, execution, defect management, and validation activities.
- Operate effectively within Agile delivery environments and complex matrix organisations.
- Participate fully in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.
- Work closely with Product Owners, Scrum Masters, architects, engineers, and delivery teams to support iterative delivery.
- Contribute actively to the Business Analysis capability practice, supporting standards, frameworks, governance, and continuous improvement initiatives.
- Communicate complex technical concepts and strategic options clearly and confidently to both technical and non-technical audiences.
- Lead stakeholder workshops and alignment sessions, balancing competing priorities and building consensus across business and technology teams.
- Drive initiatives proactively through the delivery lifecycle, removing blockers and maintaining delivery momentum.
- Support vendor and partner engagements to ensure clarity of scope, requirements, delivery expectations, and outcomes.
- Contribute to management reporting, KPI tracking, and capability performance objectives.
- Provide line management responsibilities where required.
- Ensure compliance with regulatory, cybersecurity, data privacy, and internal control requirements.
- Support business readiness, change management, communications, and successful adoption of delivered solutions.
- Champion data-driven decision-making through effective use of analytics, reporting, and insight-led approaches.
- Drive targets to achieve long-term objectives.
We're looking for someone who combines strong technical understanding with exceptional stakeholder engagement and delivery leadership capability.
Qualifications
- Minimum 5 years' experience as a Technical Business Analyst within digital or technology-led environments.
- Strong experience across strategy analysis, requirements lifecycle management, solution design, benefits evaluation, digital transformation delivery.
- Strong understanding of Agile methodologies and iterative delivery practices.
- Experience working in complex, fast-paced, matrixed organisations.
- Experience operating within capability or centre-of-excellence team models.
- Proficiency with tools such as JIRA, Confluence, Azure DevOps, and Visio.
- Working knowledge of SQL and relational databases.
- Familiarity with APIs, system integrations, and cloud platforms including Azure and AWS.
- Excellent communication, facilitation, stakeholder management, and problem-solving skills.
- Strong commercial awareness and ability to align technology solutions to business value.
- Professional Business Analysis certification (CBAP®, CCBA®, BCS, or equivalent) highly desirable.
- SC clearance (or willingness to obtain it).
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Benefits
- Company car
- 5% on target bonus scheme
- Private medical insurance
- Flexible working considered
- Pension - 6%
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
