Safeguarding & PPU Administrator

Overview

The purpose of this role is to support public protection processes by handling sensitive information, coordinating with internal and external agencies, and ensuring all safeguarding responsibilities are delivered effectively to protect children, vulnerable individuals, and the wider public.

Responsibilities

• Reporting directly to the Public Protection Manager and completing assigned duties.
• Processing child contact applications from prisoners in line with the Public Protection Manual, liaising closely with external agencies.
• Gathering and collating information from prisoner files on arrival, preparing this for internal and external sharing.
• Monitoring telephone calls and incoming/outgoing mail, identifying and reporting intelligence where necessary.
• Ensuring all monitoring complies with relevant legislation and that required authority is in place before acting.
• Correctly logging all monitoring activity and securely storing collected data.
• Completing relevant checks for prisoners with restrictions before adding approved contacts.
• Working with the Police Information Officer to support evidence gathering.
• Gathering intelligence from incident reports (IRs) and assisting the Security Manager.

Qualifications

• Highest levels of trust, professionalism and discretion when managing sensitive information.
• Team player with strong interpersonal skills and flexibility to work effectively with visitors, staff and prisoners.
• Strong communication, organisational and analytical abilities, with the capability to monitor and audit processes.
• Understanding of working in a secure environment (or willingness to learn).
• Experience working in a secure environment or with a similar client group.
• Experience in process management.
• Strong report‑writing skills and confidence handling data and statistics.
• Knowledge of the Serco Custodial Security Strategy (SCSS), relevant PSO/PSIs, or Local Operating Procedures.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. more information, please refer to the organisation’s policy.

What We Offer

• Salary Band 6 (current offer: £25,466.64 per annum – salary increases in discussion).
• Pension – 6%
• Employee Assistance Programme
• Opportunity to contribute to innovation in public services
• Company passionate about diversity and inclusion
• Serco benefits portal offering a wide range of discounts for major high‑street brands in retail, leisure & hospitality
• Safe and supportive culture

Employment Details

Contract type: Permanent, Full-time.
Working hours: 40 hours per week, office hours (flexible).
Benefits: Salary increase in discussion, excellent benefits package.