At a Glance
- Tasks: Coordinate staffing levels and manage resources for effective workforce planning.
- Company: Join a top international employer with a supportive culture.
- Benefits: Enjoy 23 days holiday, pension scheme, and extensive training opportunities.
- Other info: Opportunities for internal progression and a focus on employee wellbeing.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in coordination and strong communication skills are essential.
The predicted salary is between 27103 - 27103 £ per year.
As a Rostering Coordinator in our J&I team, you will support the effective operation of the Central Workforce Management function. The role is responsible for coordinating operational staffing levels across the establishment, ensuring compliance with the Central Workforce Management Country Standard Operating Procedure. You will play a key role in managing staffing resources, including annual leave, TOIL, overtime, and staff requests, while supporting forecast planning and maintaining operational resilience.
What you'll do as a Rostering Coordinator:
- Ensure the establishment maintains adequate minimum staffing levels aligned with shift patterns, operational regimes, planned prisoner movements, leave types, and staff training requirements.
- Work closely with another Rostering Coordinator to provide central oversight of staffing levels at least 14 days in advance, enabling effective workforce forecasting.
- Identify and implement effective solutions to operational challenges, including short-notice prisoner transfers, bedwatches, and unplanned staff absences.
- Liaise with the Training Lead to ensure mandatory and developmental training is accurately reflected within staff shift patterns.
- Act as a central point of contact for staff enquiries relating to shift swaps, annual leave, TOIL, overtime, and related workforce matters.
- Provide occasional support to the Hub Administrator by recording, confirming, and submitting overtime information using payroll templates.
- Undertake additional duties as required, with responsibilities evolving to meet organisational needs and objectives.
Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint. Demonstrable experience coordinating work at a level beyond routine administration. Confident communicator, both face-to-face and over the telephone. Ability to build and maintain effective working relationships with staff at all levels.
Desirable Experience:
- Previous experience in rostering or workforce planning (training will be provided).
Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Location: Tigers Road, Wigston, Leicester LE18 4TN
Salary: £27,103.13 per annum plus excellent benefits
Schedule: Monday - Friday between the hours of 7am - 6pm (8 hour shifts within this timeframe)
Ready to impact a better future? We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer:
- Holidays: 23 days holiday plus bank holidays (increased to 25 with tenure)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Rostering Coordinator employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
StudySmarter Expert Advice🤫
We think this is how you could land Rostering Coordinator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Serco Group plc!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Serco Group plc.
We think you need these skills to ace Rostering Coordinator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Serco Group plc. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Serco Group plc and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Serco Group plc. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Serco Group plc's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Serco Group plc
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Serco Group plc.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Serco Group plc will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Serco Group plc and how you would contribute to adapting HR strategies.
