Resourcer - West Midlands

Overview

The Resourcer is responsible for screening and participant candidates and learners for roles and training opportunities sourced by the Strategic Account Managers (SAM) and Account Managers (AM). The Resourcer will work closely with the SAM and AM to ensure that the candidates meet specific requirements and contribute to effective vacancy/opportunity fulfilment. This role is critical in aligning candidate skills and readiness with employer needs, enhancing placement success and contributing to the overall performance objectives of Serco\’s Employment, Skills and Training (EST) function.

Accountabilities

• Candidate Screening and Preparation: screen candidates for roles and training opportunities, assessing qualifications, skills and previous experience to ensure suitability to employer needs; provide constructive feedback, advice and guidance to candidates to prepare them for interviews, training and job expectations.
• Collaboration: work closely with SAM and AM to understand specific opportunity requirements and collaborate with internal and external stakeholders (e.g. Restart, Housing Associations) to ensure a sufficient stream of candidates/learners to meet demand.
• Relationship Management: engage and build relationships with SAM, AM and candidates to ensure satisfaction throughout the full recruitment journey; provide feedback on application status, including constructive feedback with areas for improvement and available training; maintain candidate engagement and readiness for future opportunities if they are not suitable for current opportunities.
• Data Entry and Reporting: accurately record candidate screening outcomes and progress in RITA; track screening metrics and report regularly on screening volumes, pass rates and other relevant KPIs; use data to identify trends and areas for improvement in the candidate/learner screening process.

Qualifications

• Proven experience in recruitment, talent acquisition or candidate screening, preferably in high volume or an employability environment.
• Familiarity with the skills and qualifications required across various roles, industries and training programmes.
• Strong interpersonal and communication skills for engaging with candidates/learners and assessing their suitability.
• Excellent organisational skills to manage high volumes of candidates and meet quick turnaround times.
• Ability to work collaboratively with SAM and AM and maintain high levels of attention to detail.
• Proficiency in using CRM systems and other recruitment software for data entry, tracking and reporting.
• Ability to work in a fast‑paced environment with a focus on meeting targets and deadlines.
• An understanding of the skills and employability sector, including current trends, challenges and opportunities.
• Ability to use own initiative, working independently and as part of a team.
• Highly computer literate (MS Word, Outlook, Excel, PowerPoint).
• Demonstrates a flexible and professional approach to work and maintains confidentiality while giving and receiving constructive criticism.
• Proactively identifies and solves problems.
• Maintains high standards of quality and accuracy and follows procedures reliably.
• Disability‑confident.

Disability Confidence

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Compensation and Benefits

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days’ annual leave plus bank holidays.
• Training and development: wide range of learning opportunities including 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities and internal progression focus.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing30% off at Serco‑managed leisure centres.
• Discounts: savings across around 1,000 retailers.
• ShareSave scheme: buy Serco shares at a discount at the end of your savings period.
• Employee networks: dedicated networks for support, sharing challenges, networking, community.
• Charity: paid volunteering day each year, payroll giving scheme for donations.