Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage performance in a dynamic healthcare environment, ensuring quality service delivery.
- Company: Join a forward-thinking clinical operations team focused on excellence and customer satisfaction.
- Benefits: Enjoy a competitive pension scheme, life insurance, and generous annual leave.
- Other info: Be part of a supportive culture that values continuous improvement and professional development.
- Why this job: Make a real difference by driving quality and performance in healthcare services.
- Qualifications: Proven leadership experience and a passion for achieving challenging targets.
The predicted salary is between 40000 - 50000 £ per year.
The Regional Quality & Performance Manager is responsible for the performance & achievement of target performance levels within a specific area reporting to the Head of Service Delivery. The Regional Quality & Performance Manager is the single point of accountability for delivery of volume and quality within their region and lead Service Delivery Managers in operational delivery. They will work collaboratively with the Head of Service Delivery and be responsible for delivery of a quality service for customers and staff within the region.
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities and health & safety. Have direct responsibility of the Service Delivery Managers.
Reason for the role
The Clinical Operational Services requires a strong performance driven, and customer focused culture that supports our values in delivering consistent, robust and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.
Structure and reporting relationship
The Regional Quality & Performance Manager will report directly into the Head of Service Delivery within Clinical Operations. The RQPM will have line management responsibility of the Service Delivery Managers.
- Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
- Deliver team objectives and performance against targets through robust performance management methods.
- Facilitate communications which support delivery.
- Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
- Work with Head of Service to drive continuous improvement and disseminate through team.
- Investigate and resolve customer complaints and elevate serious complaints as required.
- Ensure Service Delivery Managers have in place appropriate leadership & mentorship and coaching to support delivery of quality targets.
- Ensure Service Delivery Managers follow appropriate processes to elevate risks & issues within their team.
- Support the continuous professional development of staff and encourage shared learning.
- Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Qualifications
- Experience leading and developing teams.
- Experience of delivering challenging performance targets.
- Health Assessment experience helpful but not essential.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
What we offer
- Up to 6% contributory pension scheme.
- Life insurance.
- 25 days annual leave plus.
Regional Quality & Performance Manager employer: Serco Group plc
Contact Detail:
Serco Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Quality & Performance Manager
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission and how you can contribute to their goals. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Regional Quality & Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Quality & Performance Manager role. Highlight your experience in leading teams and achieving performance targets, as this is key for us at StudySmarter.
Showcase Your Leadership Skills: We want to see how you've successfully led teams in the past. Share specific examples of how you've mentored or coached others to achieve quality targets, as this aligns with our focus on strong leadership.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point about your qualifications and experiences that relate to the job description. We appreciate brevity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Serco Group plc
✨Know Your Numbers
As a Regional Quality & Performance Manager, you'll need to demonstrate your understanding of performance metrics. Brush up on key performance indicators relevant to the role and be ready to discuss how you've used data to drive improvements in previous positions.
✨Showcase Leadership Skills
This role involves leading Service Delivery Managers, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams, resolved conflicts, and fostered a culture of continuous improvement in your past roles.
✨Understand the Customer Focus
Since the job is all about delivering quality service to customers, think about how you can convey your customer-centric approach. Be ready to share specific instances where you've gone above and beyond to meet customer needs or resolve complaints effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Practice articulating your thought process and decision-making strategies in situations related to performance management and team oversight.