Birmingham Community Leisure encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.
As a Receptionist, you'll be the first point of contact for customers visiting the centre. You'll help create a welcoming experience while supporting the smooth day-to-day operation of reception services. Through excellent customer care, promoting activities and services, and supporting access to leisure opportunities, you'll help make a positive impact on communities and contribute to healthier futures.
What you'll do as a Receptionist
- Welcome customers and provide a friendly, professional reception service both in person and over the telephone
- Operate front-of-house systems, process payments, issue receipts, and comply with financial procedures
- Balance daily income and support banking processes in accordance with established procedures
- Manage facility bookings and respond to customer enquiries efficiently and accurately
- Promote and sell the centre's products and services, including health and fitness memberships and swimming lessons
- Support marketing activities by maintaining displays of promotional materials and assisting with promotional initiatives where required
Excellent customer service and communication skills
- Confident using computer systems and digital applications
- Comfortable working in a busy environment and managing multiple priorities
- Able to remain calm and effective in challenging situations
- Experience working in a customer-facing leisure, hospitality, or service environment is desirable
- A positive team player who builds trust and takes pride in delivering great service
Location: Stechford Leisure Centre, Birmingham, B33 8QN Salary: £13.45 per hour plus excellent benefits Schedule: Part-time 20 hours per week various including 2 out of 4 weekends - working shifts between 6.15am - 10.30pm
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure, Free swimming lessons and holiday clubs for one child (50% off for additional children)
Benefits
- 21 days' holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
Vetting and checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
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Receptionist employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
