Receptionist

Overview

As a Receptionist in our Health team, you will provide a professional and welcoming front‑of‑house service at Norfolk and Norwich University Hospital.

As the first point of contact for many patients, visitors and colleagues, you will help people access the information, support and services they need, creating a positive experience from the moment they arrive.

Your work touches people’s lives every day and plays an important part in maintaining a safe, supportive and helpful hospital environment.

Responsibilities

• Provide a professional reception service, welcoming visitors, patients and colleagues while responding to enquiries in a courteous and helpful manner.
• Direct visitors and relatives to the correct locations across the hospital site and provide accurate information when needed.
• Answer internal and external telephone calls, take messages and ensure enquiries are passed on promptly.
• Coordinate activities including patient transport bookings, pharmacy drop‑offs, lost property management and validation pass distribution.
• Maintain accurate records and handle personal information in accordance with data protection requirements and organisational procedures.
• Support site safety by reporting hazards, maintaining tidy reception areas and responding appropriately to emergency procedures when required.

Qualifications

• Experience delivering excellent customer service in a front‑of‑house or reception role.
• Strong communication skills with the ability to engage confidently and professionally with a wide range of people.
• Good IT skills, including experience using Microsoft Office applications and other computer‑based systems.
• Organised and professional approach, with the ability to work under pressure and manage competing priorities.
• A flexible team player who takes pride in their work and is committed to providing a positive experience for others.

Benefits

• Up to 6% contributory pension scheme.
• Over 1,100 internal courses available, with funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships).
• Mentoring opportunities and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime Health Line, wellbeing app, 30% off at Serco‑managed leisure centres and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme and the option to donate your pennies from your monthly pay to the Serco People Fund Charity.
• Employee networks that support connection by providing spaces for collaboration, learning and belonging, representing veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities and people from all cultural backgrounds.
• Vetting & Checks

A Standard DBS check will be carried out for this position, including spent and unspent convictions, cautions, reprimands and warnings as permitted under the Rehabilitation of Offenders Act.

An Occupational Health Questionnaire will also be completed to ensure you have the necessary support to perform your duties.

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