Receptionist

Overview

Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. We aim to be the destination of choice for being part of an active community, while helping you to make MORE of every day. We are recruiting for a Receptionist to join our team.

Responsibilities

• Be the first point of contact for customers, providing concise information and service regarding the facility and its offerings.
• Engage with customers face to face, via email and by telephone; handle queries and provide excellent customer care.
• Assist other staff members as required and contribute to a positive, team‑oriented environment.

Benefits

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer matched pension contribution.
• 24 days annual leave + Public Holidays (pro rata for part time).
• Life assurance up to 2x base salary.
• For all Leisure benefits please see the Employee Benefits page.

About the role

Serco manages these facilities on a day‑to‑day basis on behalf of the Trust. If you feel you meet the criteria and are looking for a new and challenging role, please apply today. The successful candidate will be a passionate and enthusiastic individual who, like our staff at Oswestry Leisure Centre, strives to provide the best service possible for visitors and goes the extra mile for customers when needed.

Qualifications and experience

• Previous experience dealing face to face with customers in a busy environment; sales experience is desirable.
• Strong communication and customer care skills; ability to work under pressure with maturity and calmness.
• Ability to handle cash and maintain customer records; confident with IT systems and a good telephone manner.
• Any relevant customer service qualifications are considered advantageous.

Accessibility

Disability Confident: A Disability Confident employer will generally offer an interview to applicants who declare a disability and meet the minimum criteria for the job. For more details, please refer to the employer\’s policy and guidance on Disability Confident.