Project Management Officer

Norfolk & Norwich University Hospital
Full time, Permanent (37.5 hours per week)

08:00 – 16:00 (7.5 hours per day)

Salary – Upto £35,000 per annum depending on experience plus Serco benefits.

As part of our commitment to delivering high-quality Hard FM services across NHS sites, the Project Management Officer (PMO) plays a key role in supporting the effective delivery of minor works projects within the Health Business Unit. Based at the NNUH this role is essential to achieving our strategic objectives around operational excellence, compliance, and infrastructure improvement.

Based within the site-based Capital Works Team, the PMO is responsible for coordinating and overseeing a variety of minor works projects. These may include small-scale refurbishments, statutory compliance works, and infrastructure upgrades. The role involves supporting the full project lifecycle-assisting with planning, resource coordination, contractor management, scheduling, and reporting-to ensure that all minor works are delivered safely, efficiently, and in alignment with NHS standards and client expectations.

This position contributes directly to maintaining a safe, functional, and patient-centred healthcare environment while supporting the ongoing development and optimisation of Hard FM services.

Main Accountabilities:

• Project Coordination and Delivery
  Coordinate and support the planning, scheduling, and execution of minor works projects, ensuring they are completed safely, on time, and within budget.
• Compliance and Quality Assurance
  Ensure all minor works comply with relevant health and safety, environmental, sustainability, and engineering regulations, including NHS-specific standards and statutory requirements.
• Risk Management
  Identify, assess, and mitigate risks associated with minor works projects to ensure the safety of patients, staff, visitors, and contractors, as well as compliance with company policies.
• Stakeholder Communication
  Maintain clear and professional communication with estates teams, healthcare staff, contractors, and other stakeholders to facilitate smooth project delivery and minimise disruption.
• Resource Coordination
  Support the allocation and management of resources-including materials, labour, and contractors-to optimise project efficiency and effectiveness.
• Documentation and Reporting
  Prepare and maintain accurate project documentation, including schedules, progress reports, risk assessments, and compliance records for internal and external audits.
• Continuous Improvement
  Contribute to the development and improvement of minor works processes and procedures to enhance safety, quality, and operational performance.
• Representation and Professionalism
  Act as a professional representative of the company, upholding organisational values and maintaining a positive image in all interactions within the healthcare environment.

What you'll need to do the role:

• Good working knowledge of CAFM , Microsoft Office Including Excel and Word Evidence of continuing professional development.
• Good communication skills to ensure effective interactions with colleagues, supervision, patients, visitors, and Trust staff.
• Able to balance conflicting priorities to ensure effective service delivery.
• Able to satisfactorily undertake and complete all mandatory and statutory training as well as any other personal development identified to improve knowledge, skills and behaviours.
• Attention to detail.

Why Serco?

Meaningful and vital work: Working within Hard FM at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer

• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.