Patient Catering Manager-Forth Valley Royal Hospital

Patient Catering Manager
Forth Valley Royal Hospital- Larbert
Full time/Permanent 39 hours per week- Monday to Friday (expectation for some weekend working)
Salary Circa £48,000 per annum
If you have a passion to make a difference in healthcare and drive the delivery of high-quality patient catering services, we would love to hear from you!
Serco have an exciting opportunity for a Patient Catering Manager to join our team at Forth Valley Royal Hospital based in Larbert. The key purpose of this role is to co-ordinate and deliver a patient catering service and to manage an efficient patient catering team to maintain a clean, safe working environment adhering to health and safety working practises and food hygiene regulations.
Reporting to the General Manager – Soft FM, this role will manage a team of around 210 employees, including direct line management of Chefs and 5 Team Leaders and will require the day-to-day management of human resources policies and procedures.
Our Patient Catering Manager will manage menu costs, ensure stock is maintained to appropriate levels and monitor cost control, whilst setting budgets for the kitchen operation and overseeing the budget control for the entire food production area.
Main Accountabilities:

• Responsible for a high-quality patient catering operation from procurement to presentation at the patient\’s bedside, inclusive of all Ward Housekeeping services.
• Monitor KPI\’s within the department to facilitate continuous improvement.
• In conjunction with other departments, formulate, implement and monitor policies and procedures in line with the organisational objectives and NHS guidelines. Departments would include Dietetics and Ward Housekeeping.
• Manage a variety of complex service issues making autonomous decisions in order to find practical solutions.
• Management and resolution of performance management issues.
• Manage the data reconciliation and analysis of month end reporting of information from the CAFM.
• Work with the General Manager in setting the annual budget requirements, overall expenditure and the drawing up of contingency plans to deal with projected overspends.
• Investigating client complaints, implementing action plans and monitoring improvements.
• Ensuring all staff are trained to the required standard including all mandatory requirements to carry out their duties.
• Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation.
• Authorising the purchase and procurement of materials and supplies and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis. Accountable for the income and expenditure levels of the department
• Analyse data on service delivery and performance providing reports for the Contract Board as appropriate.
• Manage the full range of HR management issues as appropriate including absence, performance, initial investigation and first line disciplinary processes, recruitment and selection and personal and professional development off staff.

What you\’ll need to do the role:

• Hold an Advanced Food Hygiene Certificate
• HND or city and guilds 706/1, 2, 3. (or equivalent)
• Previous experience of managing a large team in catering – would be beneficial in Healthcare due to the complexities of dietary requirements etc.
• Previous experience of managing budgets.
• Relevant experience of the industry
• Demonstratable problem solving skills.

• Motivated by a passion for quality and great service delivery.
• Good financial and commercial acumen.
• Ability to instigate action, progress and sustain staff engagement.

• Ability to communicate effectively, both verbally and in writing
• Ability to interrogate, analyse information and apply objectives accordingly.
• Excellent IT skills.

What we offer:

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days\’ annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.