Swimming Coordinator in Otford

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Swimming Coordinator to join our Team.

As a Swimming Coordinator in our Leisure team, you'll lead and grow the swimming lesson programme, ensuring high-quality delivery while creating positive experiences for customers and the local community. In this role, your work will have real purpose, supporting people of all ages to build confidence in the water, improving wellbeing, and strengthening community engagement. You'll play a key part in shaping a programme that people trust, return to, and recommend, helping us create a positive impact that reaches far beyond the pool.

Responsibilities

• Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development.
• Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs.
• Ensure high-quality delivery of lessons that encourage retention and repeat participation.
• Build strong relationships with customers, schools and local partners to support outreach and programme growth.
• Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance.
• Support operational delivery, including stepping in to teach lessons where required to maintain service levels.
• Support with the marketing and promotion of the Swimming Lesson programme.

Qualifications

• A Swim England Level 2 or STA Level 2 Swim Teacher qualification.
• Experience managing or supervising teams within a leisure or aquatics environment.
• Strong customer service skills and the ability to build trust with customers.
• Experience delivering or managing swimming lesson programmes and working with high customer volumes.
• Confidence using IT systems and producing reports, alongside good communication and organisational skills.

Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Schedule and Hours

• Permanent, Part-Time, 15 hours per week plus additional teaching hours available to make up 40 hours per week.
• Typical shifts Monday to Friday, 10am to 6pm.
• Typical shifts Saturday & Sunday, 8am-12pm. Shift times are flexible.

Benefits & Perks

• Pension: Up to 6% contributory pension scheme.
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.