At a Glance
- Tasks: Lead membership sales and create a welcoming environment for customers.
- Company: Leisure Solutions Community Trust focused on community health and wellbeing.
- Benefits: Generous pension scheme, extensive training, health support, and retail discounts.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community by promoting healthier lifestyles.
- Qualifications: Sales experience, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, while helping you to make more of every day. To deliver those services takes an enthusiastic and customer‑focused team – and we are looking to recruit a Sales Supervisor to join our team. As a Sales Supervisor in our leisure team, you’ll lead membership sales activity and oversee front‑of‑house operations, creating a welcoming environment while driving commercial performance and growth.
This role has a real impact on the local community, helping more people access health and wellbeing facilities while ensuring every customer receives a positive and seamless experience. You’ll play a key part in creating a space where people feel supported, motivated and inspired to lead healthier lives.
Responsibilities
- Lead and promote membership sales activity, including generating new leads
- Meet and exceed membership sales and revenue targets
- Manage the customer journey from initial enquiry through to joining and beyond
- Plan and deliver outreach activity and marketing campaigns using the monthly planner
- Support and advise management on membership performance and opportunities
- Line‑manage the sales and reception teams, including rota planning, recruitment and training
- Attend seasonal events
Qualifications
- Experience in a sales or customer‑focused environment with a strong understanding of service excellence
- Experience of creating and implementing a marketing plan
- Good organisational, analytical and IT skills to support reporting and planning
- Strong communication skills and the ability to engage and motivate others
- Proven ability to drive results and achieve targets within a team setting
- A proactive, motivated approach and commitment to delivering positive outcomes
Vetting & Checks
As part of the hiring process you will be required to provide evidence of eligibility to work in the UK and complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Benefits
- Up to 6% contributory pension scheme
- Training and development: over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks that support inclusion and connection, providing spaces for collaboration, learning, and belonging for LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
