Join us at the Defence Academy and play a key role in supporting the smooth operation of Station Headquarters activities. As Operations Specialist Coordinator, you'll provide vital coordination, administration and governance support across a broad range of operational processes.
This is a role where your organisation, attention to detail and relationship-building skills will make a genuine difference. From coordinating honours and awards processes to supporting risk management, governance activities and senior stakeholder engagement, your work will have purpose and create a positive impact across the organisation. You'll be part of a team that values trust, innovation and continuous growth, with headroom for people to grow and develop their careers
What you'll do as a Operations Specialist Coordinator
- Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
- Coordinate honours, awards, citations and recognition schemes, ensuring submissions and records are managed accurately.
- Organise and support awards programmes and ceremonies.
- Coordinate and administer Ministry of Defence (MOD) trawl activities.
- Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.
- Coordinate risk management activities, including administration of the Active Risk Management (ARM) system and risk review meetings.
- Prepare reports, presentations, statistics and management information to support operational and strategic decision-making.
- Maintain and monitor the Defence Academy Headquarters Task Tracker and support timely completion of actions.
- Provide administrative and secretariat support to senior leadership meetings and governance forums.
- Contribute to continuous improvement initiatives and help create impactful solutions across the business.
Good general education, including GCSEs or equivalent in English and Mathematics.
- Previous administration experience and knowledge of office practices.
- Strong written and verbal communication skills.
- Experience using Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
- Excellent organisational skills and attention to detail.
- Ability to work independently and manage competing priorities.
- Confident building positive working relationships with a wide range of stakeholders.
- A collaborative approach and commitment to delivering excellent customer service.
- Adaptable, professional and comfortable working in a changing environment.
- Motivated to identify improvements and contribute ideas that add value.
Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Operations Specialist Coordinator employer: Serco Group Plc
At Serco, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Mechanical Maintenance Engineer at HMP Dovegate, you'll benefit from a competitive salary, generous leave, and access to over 1,100 internal courses, ensuring you have the tools to thrive in your role while making a meaningful impact in a secure environment. Join us in creating a stable and rehabilitative setting where your contributions truly matter.
