At a Glance
- Tasks: Monitor CCTV, manage access, and assist in operational duties.
- Company: Join Serco Ltd, a leader in public sector services.
- Benefits: Competitive salary, pension scheme, and supportive work culture.
- Other info: Flexible shifts with opportunities for growth and teamwork.
- Why this job: Make a real difference in public safety while developing valuable skills.
- Qualifications: GCSE Maths & English grade C or above; strong communication skills.
The predicted salary is between 26436 - 26436 £ per year.
- Serco Ltd
- BS16 9QJ
- Operational Support Officer
- As the Operational Support Officer your key accountabilities will include:
- To report directly to the nominated Custodial Operations Manager and carry out the duties detailed by them.
- To work in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.
- Carrying out routine net test calls and cell call checks.
- To work in the Gatehouse area, giving access to both visitors and staff, including searching of vehicles and staff when required to do so.
- To assist with the escorting of vehicles around the establishment.
- To allocate BWVC and be responsible for the equipment.
- To assist in the Command suite if required to do so.
- To be involved in Exercises and contingency planning.
- Any other OSO related duties.
- :59
- Location
- Position
- Operational Support Officer - Bristol
- Employer
- HMP Ashfield
- Required Skills
- Organisational and analytical skills.
- A team player with flexibility and interpersonal skills with visitors, staff and prisoners.
- Good communication skills and the ability to monitor and audit processes and procedures.
- Proven ability to liaise effectively with other agencies.
- Report writing; numerate (interpretation and collection presentation of statistics).
- This position requires upmost trust and decorum when dealing with sensitive information.
- Full Driving licence.
- Position will include shift work that may include working nights.
Qualifications
- GCSE Maths & English grade C or above or equivalent.
- Good knowledge of IT Skills.
Salary and Benefits
- £26,436.80 per annum, plus Serco benefits
- Up to 6% contributory pension scheme
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services
- Job Title
- Operations/ Operations Manager
- Organisational and analytical skills.
A team player with flexibility and interpersonal skills with visitors, staff and prisoners.
Good communication skills and the ability to monitor and audit processes and procedures.
Proven ability to liaise effectively with other agencies.
Report writing; numerate (interpretation and collection presentation of statistics).
This position requires upmost trust and decorum when dealing with sensitive information Full Driving licence.
Position will include shift work that may include working nights.
- GCSE Maths & English grade C or above or equivalent. Good knowledge of IT Skills.
- £26,436.80 per annum, plus Serco benefits
- Up to 6% contributory pension scheme An autonomous and supportive culture The chance to make a positive difference to public sector services
- Operations/ Operations Manager
- #J-18808-Ljbffr
Operational Support Officer employer: Serco Group plc
Serco Group Plc is an exceptional employer located in Wigston, offering a supportive work environment that prioritises rehabilitation and resettlement. With a strong commitment to employee growth, Serco provides comprehensive benefits including annual leave, a pension scheme, and health support services, making it an ideal place for those passionate about making a meaningful impact in offender management.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Operational Support Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Serco Group plc. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Operational Support Officer candidates.
✨Directly Apply to Serco Group plc
Don’t forget to apply for the Operational Support Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Serco Group plc.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Serco Group plc. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Serco Group plc.
How to prepare for a job interview at Serco Group plc
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Serco Group plc.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Serco Group plc.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Serco Group plc.
